BitStarz — player complaint #65310, 2019-02-08: bonus terms
BitStarz: a player complaint filed on 2019-02-08, about bonus terms, status — rejected. Published on CasinoReviews. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I won free spins and played for quite awhile when my money was down to $0.32 I added $35.00. I kept trying to go into different games but it kept saying I had a bonus so I went to chat and asked what bonus would I still have the response was that I still had it from my free spins and the money I won. I was quite upset obviously and asked how much before the bonus is gone and he said i have wagered 134.75 out of 570 CAD. this is with me using a bunch of spins from my winnings before I added the 35.00, he said i needed to take it down to $0.05 I was winning again with my new deposit but I was not able to take the money out and it baffles me how they can do that. I just think people should be warned about this and I always check your reviews before signing up to a casino. I do have the transcripts from the chat with the guy I just have no where to upload it.
Thank you
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