BitStarz — player complaint #61029, 2022-08-13: bonus terms
BitStarz: a player complaint filed on 2022-08-13, about bonus terms, status — rejected. Published on CasinoReviews. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My dashboard stated that ZERO PERCENT of my 20 mbtc was being held by active bonus. I withdrew 18 mbtc. As soon as I clicked on my verification email, my withdrawal was cancelled and 16 mbtc was removed from my account. Bitstarz is saying it was because of Friday loyalty bonus. But I had exhausted the tiny bonus HOURS BEFORE winning. Now they won't give me my money back. I need help.
