Gareton B.V. compliance failure: Permitted Bitcoin deposits from a restricted country with zero KYC.
BitStarz (Gareton B.V.) is failing its regulatory duties under its direct Curaçao Gaming Authority license (OGL/2024/165/0185). When raising this issue, their customer support agents simply copy-pasted a script stating it is "the customer's responsibility to abide by regulations" and abruptly closed the chat.However, a contract is a two-way street. BitStarz completely bypassed its mandatory due diligence by allowing me to open an account, deposit Bitcoin, and gamble from a strictly restricted jurisdiction with absolutely zero KYC or identity verification checks. Their system actively ignores territory restrictions to accept crypto deposits, only to hide behind their terms of service when challenged.While the funds were lost during gameplay, the bet itself was illegal under their own terms and enabled entirely by BitStarz's systemic failure to implement proper geo-blocking and mandatory KYC. I demand that management contacts me to arrange a refund of my initial Bitcoin deposits due to this severe regulatory breach. If ignored, a formal compliance report will be filed directly with the Curaçao Gaming Authority regarding their unverified crypto deposit pipeline.
