Bethard: 24 complaints filed in English across 2 platforms, disputed sums €86,066 · 3,000 CAD. Most of them are about withheld payouts (54%). Risk index 23.1. Texts below are the players' own words, as published on the source site; last complaint 2026-06-11.
Status unknown 17
Resolved 3
Rejected 3
Closed, no outcome 1
Sources
Trustpilot 17CasinoReviews 7
Complaints by month
12
01
06
Questions and answers
How many complaints are there about Bethard?
The English-language record holds 24 complaints from 2 platforms; 17 carry no status from the platform. The latest one is dated 2026-06-11.
What do players complain about?
Mostly withheld payouts — 54% of cases, then other (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 24 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 23.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 24
11.06.2026TrustpilotOther
Got a sms from them about new paymentsolutions regarding legal payment transactions, I'm based in Norway and had never h
Got a sms from them about new paymentsolutions regarding legal payment transactions, I'm based in Norway and had never heard of this site before a sms ticked in. Had too look it up here and we'll seems scammy. Be aware.
01.01.2026TrustpilotWithheld payouts
21 euro withdrawal.they want 3 months of banking information.they want to go through 20 pages of banking for a 21 euro w
21 euro withdrawal.they want 3 months of banking information.they want to go through 20 pages of banking for a 21 euro withdrawal.talk about waste of man hours. limits you the second you win on all products.doesnt let you use sportsbook.forces you to use casino if youre too good at sportsbetting.
13.12.2025TrustpilotBonus terms
Thieves. You can not get back your deposit unless you bet for all amount. If you deposit 100 and you win 250, you must p
Thieves. You can not get back your deposit unless you bet for all amount. If you deposit 100 and you win 250, you must play 250 until you can withdraw. Thieves
18.08.2025TrustpilotVerification
Scamers,don't bother.No online support,limited bonus buys(50euro maximum).To verify account you gonna need at lest 2 wee
Scamers,don't bother.No online support,limited bonus buys(50euro maximum).To verify account you gonna need at lest 2 weeks,pragmatic games not allowed
13.03.2025TrustpilotWithheld payouts
Scam they won't pay back your own deposit. Becareful
Scam they won't pay back your own deposit. Becareful
10.08.2024TrustpilotGame fairness
In the last decade, I haven't lost this much money at a single casino without even coming close to winning something at
In the last decade, I haven't lost this much money at a single casino without even coming close to winning something at some point..
21.07.2024TrustpilotGame fairness
Voids winning bets after the event is finished . with the excuse :odds too high or wrong odds: should be illegal this
Voids winning bets after the event is finished . with the excuse :odds too high or wrong odds: should be illegal this scam company .needs investigation for fraud and I will take my case to the gaming commisionNow they join Betsson group on the list of scamming and dirty companies Not recommended p
02.06.2024TrustpilotWithheld payouts
Terrible company that doesn't allow me to withdraw the money I earned because their withdrawal methods are trash. PLEASE
Terrible company that doesn't allow me to withdraw the money I earned because their withdrawal methods are trash. PLEASE give Norwegians the ability to just do Swift transfers to bank account, like any other human website. Why the fk do I have to deal with the trash that is MiFinity and Blixtpay, ne
03.03.2024TrustpilotWithheld payouts
just editing this review, this is the worst betting site I have ever used..when you win they will not let you withdraw,
just editing this review, this is the worst betting site I have ever used..when you win they will not let you withdraw, I do not bet small, I dont always win but when I do it's usually big, these guys dont like that....I am done with this company forever..they are not honest...simple as that...if yo
17.01.2024CasinoReviewsOtherClosed, no outcome
Bethard - Responsible gaming, gambling addiction and social responsilibility
I registered to Bethard casino in January 2021. Less than six months (january-july) I lost almost 50k.
September 2021, I registered and deposited to SirJackpot and I lost almost 8600 euros in a few hours. So totally, I lost over 58k.
My question is, why I was able to play that much? There was many signs that I can`t handle my gambling. Huge bets (150 EUR), reversed withdrawals, big deposits (over 10k), big losses etc. For example, 2021 March 19th my balance was over 40k and I lost all in one hour. Normal gambler don`t do that. In my opinion, casino did`t enough about preventing me and my funds. After big losses they never asked anything that am I ok or why I don`t use responsible gaming tools or etc.
I requested a refund but they denied that.
20.09.2023TrustpilotWithheld payouts
Been waiting three days for an answer, they make it hard to withdraw, deposit is easy... this site is a scam
Been waiting three days for an answer, they make it hard to withdraw, deposit is easy... this site is a scam
29.06.2023TrustpilotWithheld payouts
Bethard must be bankrupt or very close to it.I have been waiting for over a month for my withdrawal, am fully verified,
Bethard must be bankrupt or very close to it.I have been waiting for over a month for my withdrawal, am fully verified, but every day the 'department' is still doing some checks before they can send the withdrawal.Livechat and email service just give the same generic responses whenever you ask what
23.05.2023TrustpilotWithheld payouts
So I wanted to withdraw my money, because my country was not supported anymore by bethard. When I tried that, the money
So I wanted to withdraw my money, because my country was not supported anymore by bethard. When I tried that, the money rolled back in my account. And after 1 day the money disappeared. And when I tried to talk to support, they told me that the amount has been confiscated, because: when I registered
13.01.2023CasinoReviewsOtherRejected
Bethard - Self exclusion not applied
I opened my Bethard account in June 2021. As at 17.11.2021 I sent email that I have serious gambling problem, and please close my account/prevent open new accounts, and please apply it to your sister casinos. They did not block me so I was able to continue gambling in Bethard.com and betive.com. After 17.11.2021 I have lost 27766€ to Bethard Group casinos.
I have proven to Bethard that I have sent the email to correct email-address (they admit it), but they say that the email must come from the registered email address. However, In my closure request email, in information field there is my email [EDIT] (which is registered email).
I asked Bethard to refund 80% of my total net losses (because they didnt close my account even if I asked for it and told my situation), but Bethard refused. Several other casinos have refunded me 100%.
Summarised, Im asking for refund, because they didnt block my access to gamble in their site or sister sites.
29.11.2022TrustpilotWithheld payouts
This is a TOTAL scam site. They REFUSE to pay out winnings. They claim they have issues with withdraw. I won alot, and t
This is a TOTAL scam site. They REFUSE to pay out winnings. They claim they have issues with withdraw. I won alot, and they took it. Never saw the money. Customer service doesnt care, they answer wage and dont fix the "problem". PLEASE stay away at all costs. THe site should be reported and shut dow
28.11.2022TrustpilotGame fairness
SCAMERSJust won 3000$ and they ’confiscated’ the win. Explication was that i was beting to much. How can such scamers ma
SCAMERSJust won 3000$ and they ’confiscated’ the win. Explication was that i was beting to much. How can such scamers make advertising and operate on internet?I will try to have this scam publishet on national journal
18.10.2022TrustpilotWithheld payouts
I have been waiting since October 4 to make a withdrawal of €120. They claim they are having issues withdrawing to Maste
I have been waiting since October 4 to make a withdrawal of €120. They claim they are having issues withdrawing to MasterCard, give no warning of this and continue to allow you to deposit to them.I provided a requested bank statement and they will not send me my funds.Avoid at all costs.
14.10.2022TrustpilotWithheld payouts
The most terrible customer experience I've ever experienced. Waiting for 6 months now to withdraw money and they are alw
The most terrible customer experience I've ever experienced. Waiting for 6 months now to withdraw money and they are always delaying the process. I personally think it's a big SCAM and they are doing that with all customers.JUST DON'T USE THE SERVICE!!!
12.10.2022TrustpilotWithheld payouts
DO NOT DEPOSIT YOU WILL NOT GET IT BACKAll these reviews can’t be wrong. Just read them and you will learn one thing on
DO NOT DEPOSIT YOU WILL NOT GET IT BACKAll these reviews can’t be wrong. Just read them and you will learn one thing on common. No matter how good the site looks and how much you win, they won’t pay you out. FYI…. They have just been taken over by a new owner and they have gone from bad to terrible
19.04.2022CasinoReviewsWithheld payoutsResolved
BetHard - Delaying payment
I made a withdrawal from this casino like 24.03.2022 or something like that and still I have payment not got.
Everytime I ask withdrawal estimated time they just say they dont know estimated time that im going through some random checkup but its already been a month.
This cant be normal they just is not wanting to pay they delaying