Bet-at-home— player complaints: 32 in English

The player from Austria had a complaint against bet-at-home for the withholding of €660.00 following the permanent closure of their account due to alleged document irregularities. Despite cooperating with the verification process and repeatedly requesting the return of their funds, the player received no satisfactory explanation or evidence to justify the account closure and confiscation of their balance. We later established that the site offered only sports betting and no casino games, so it was removed from our database and the complaint was rejected. The issue was therefore not pursued further by us because it fell outside our scope for casino complaints.

They deleted my account because I was inactive, they told me GDPR is the reason, stole 3500eur. mgaplayersupport is not even responding. SCAM ALERT!

Account closed and winnings withheld for no reason. Refuse to engage in communication. Horrendous experience - should not have a license

This is a fraud casino, they don't let you withdraw winnings even if you complete verification process.After verification is completed they will keep asking for tons of documents and won't pay at the end.they don't even accept high stakes. Avoid them.

I am writing this as a final warning. Bet-at-home is withholding my winnings of 225 EUR. I have provided every single document requested, including 6 (SIX!) different biometric selfies and proof of my Paysafe account. My account is now blocked and they are completely ignoring my emails (Ticket 50230

This company is a complete disappointment. I joined their platform in good faith, followed every rule, and even participated in their so-called “Buddy Bonus” promotion, where they promise €20 for each invited friend. I invited two people using my official referral link directly from my promotion pag

I won around €11,000 through sports betting, but after being forced to submit an excessive number of verification documents, Bet-at-home suddenly informed me that my account was “locked due to an internal decision.” They refused to pay out my winnings or even provide a transparent explanation.This f

Very bad experience...unable to withdraw my money and get refund.

Very good and fast payouts if you ever win ...I enjoy getting a bonus and giving me 1 euro that makes me try and get better and wiser...very good experience so far I've changed two keyboards from the punches I throw at the keyboards and now I'm thinking about becoming a professional boxer and look f

Final Update – Bet-at-home continues to withhold funds without evidenceI am posting this update because the situation has now reached a dead end.Bet-at-home blocked my account and withheld my funds, claiming that my account was allegedly “connected to other persons”.However, no concrete evidence has

I wish I had read the reviews here before opening an account at scam-at-home (aka bet-at-home). Deposited 15€ with no issues and was not asked to "verify" my account at this awful sham website. Won 10€ and decided to withdraw my balance of €25 just to see how fast they will "pay". Needless to say, t

Dear The Pogg Team, I am reaching out to seek your assistance regarding a dispute with the online betting operator Bet-at-Home. Despite my best efforts to resolve this issue through the appropriate channels, I have been left without a satisfactory resolution and would greatly appreciate your guidance. ### **Background of the Dispute** 1. **Account Closure and Funds Confiscation** - I registered an account with Bet-at-Home on April 6, 2024, and complied with all their verification requests, including submitting my ID, proof of address, payslips, and even a selfie holding my documents. - Despite fulfilling these requirements, my account was closed, and winnings of approximately €4,500 were confiscated without a clear explanation. 2. **Escalation to ECogra** - On July 26, 2024, I submitted a formal dispute to ECogra (Dispute Reference Number: 2FF276AB-98DA-445F-8E3A-DA342A884DB7). - ECogra ruled in favor of Bet-at-Home, citing two reasons: - My documents allegedly did not meet their verification standards. - My account was allegedly linked to a "group of users with a negative history" in their database. - I requested specific evidence supporting these claims from ECogra, including how my details were linked to this group and what verification requirements I failed to meet. Unfortunately, despite following up, ECogra has not responded to my emails for over two months. 3. **Lack of Transparency** - Neither Bet-at-Home nor ECogra has provided any concrete evidence to substantiate their claims, leaving me unable to address or contest these accusations effectively. ### **Request for Assistance** I am kindly requesting your help in reviewing this case and providing guidance on how to proceed. I am confident that I have acted in good faith, submitted all required documentation, and adhered to the operator’s terms and conditions. I am happy to provide all relevant documents, including: - Copies of the documents I submitted to Bet-at-Home. - ECogra’s ruling and related correspondence. - Any other evidence you may require to assess the situation. Thank you for your time and assistance. I look forward to your response and hope to resolve this matter with your help. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇

bet-at-home closed my account after providing everything they have asked from me, they dont want to pay out my 1.200 EUR withdrawal, and they did not refund my deposit. I see a lot of people with the same issue, please stay away from them they seem to have new owners and their only goal is to steal

Complete Fraud!Force me to KYC when I requested withdrawal, when I passed it over they automatic process they just closed my account and stole 900€

Hello I deposited there 254€ and after month of betting I had 890€. I requested withdrawal of 500€ and got forced to pass KYC, I passed it and my account got permanently closed after 2 days. They ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ doesn't want to talk with me anymore..

-1000 ⭐THEY CHANGE YOUR BET RIGHT IN FRONT OF YOUR EYES!!! OR THEY ADD OPTIONS TO YOUR TICKET THAT ARE NOT EVEN IN THE OFFER !!! TO MAKE SURE YOU DON'T WIN !!!I HIGHLY DO NOT RECOMMEND !!!A BUNCH OF SCAMMERS!!!

I’ve come across some crooks in my time but these take the cake.. I deposited 100 . It was taken from my Revolut account immediately. Then I find it has not been credited to my bet at home account! Live chat says they will investigate and get back to me in a very open ended way, so basically do no

0 star if i could!! They limited you when you start wining so don’t waste your time with this wors betting site!! And they changing bets i bet like 3 times and they just cancle the bet for no resion

Engaging in completely unethical practices driven solely by scam-like behavior. The app is intentionally buggy and sluggish. They make it impossible to withdraw money, leading you to spend until your balance reaches a cold 0.

This is terrible site, they want to steal my money. They give you 200 eur bonus but when you aply for that be ready for war, you must rollover 2400 eur with max stake 1-3 eur on most of matches.