Bet-at-home— player complaints: 32 in English

DO NEVER PLAY THERE!!As soon as you win they will disable a miximum of your withdrawals methods and make sure that it takes days and days so you keep playing. The service is awful... Don't come here there are a lot of other good betting sites

Hello, I have deposited 300 EUR to my account using paysafecard. Few days later, since it was not a interesting day to gamble for me, several days later, I did go to log in to find out that my account is locked. Verification, so no problem, I sent my ID, later on my selfie with ID, they said its all good, but since I had some issues in offline life, I did not pay attention and forget to finish the verification process if there was anything left - no idea what else they could need. I emailed them (or chatted up) yesterday and I received an email that my account is closed. No further help from them, what so ever. I did deposit and lose some money in the past. All I want now is my money back. So I can go and gamble elsewhere. Thank you, [EDIT]

Hello, I have requested a withdraw of 2500€ from my account and have send my documents, then a few days ago I received an email that my account will be closed and my funds will not be reinbursed because of irregularities found while verifying my account. I received no explanations or questions from them or requests for new documents, I have send them my bank statement, my skrill account and my ID. Now they do not respond to my emails and they simply took my money and locked my account. I think they are having problems with my ID as I have firstly send them my ID about a month ago but it has already expired so they demanded a new one and I asked my municipality to give me an extension on my ID because it is faster then demand a whole new ID to be made, which I then received and send to them. I can also send them some other documents if they need to be sure about my identity but they simply locked my account with all of my money and do not answer my emails.

Hello. [EDIT] I deposited funds again a dozen days ago due to the received news about the reload promotion to 400PLN. I made a deposit, I received this bonus and slowly turned it around. After the trading, I decided to spend part of the winnings and ordered a payout. After a few hours I received an e-mail requesting scans of the proof and house bill for verification, which I quickly sent. After the next few hours, I was asked to send an invoice in paper form (the previous one was JPG by e-mail) and a photo of me with proof. Despite the huge surprise with this second request, I made such a photograph and sent it because it is a large amount of money, but I asked for explanations on what basis my personal photos are demanded. Because the company sent me a link saying that they could only request "documents" and "information" from clients, I did not give up and I firmly demanded provisions in the regulations that I accepted, allowing them to ask for my photos. I did not receive this information but strange things started to happen - first I was asked for another paper bill without explaining why and after sending the second bill I received a message that my account is closed and the payment will not be carried out. The company Bet-At-Home does not respond to emails so far, attempts to explain in the chat initially resulted in multiple disconnections after entering my data in the form, and today I was told that I broke the rules. I asked for the point in the regulations, which I may have unconsciously violated, but the company will not give me more information because they do not and that’s it. I have read many times today the general rules and regulations of the offer in which I participated and I am sure that I have not broken a single point. [EDIT] How to recover my money and where to seek help. Thank you in advance.

Username: [EDIT], account: [EDIT] I opened my account with my old address as most of my documents bare this address [EDIT] However I was in the process of moving to a new house but did not know when I will get bank statements with the new address. When I wanted to make a withdrawal, betathome asked for my documents and I sent MY ID card, myself holding my ID card, my bank statement with my old address [EDIT]. As this statement was dated June-July, they asked for a newer statement so luckily i received my bank statement with my new address [EDIT]. They blocked my account because of this saying that this address is different from the one I used to register my account. I asked them to update my address but they refused, blocked my account and confiscated my funds. This is unfair as i can change address anytime. This is the last email they sent me: Hello [EDIT], Thank you for your enquiry. During the verification process, we noticed irregularities with the documents you provided us with. We would like to inform you that when customers open accounts with us, they are obliged to register with their correct details. Since you breached our General Terms and Conditions (Specifically: section 2.2.3), your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further. We wish you all the best for your future. Best regards,

I have 1650 in my bet at home account, they asked me for documents, but then they locked it.

Hello, I am so tired by bet-at-home.com so I will be short. I deposited in FEB2017 400euros, received bonus, 200euros, name few bets and my account balance skyrocketed to 3500euros. I requested 666 Eur out. Before this, previous year I have opened my account (number [EDIT]), I double checked that all my data are correct and not misspelled by mistake, as I would not like to lose my security question/answer for example) - I lost my first and also second deposit I think. Back to I requested 666 Eur payout. They requested my ID. I sent, they received it. Email that my account has been verified came next morning. 15 minutes later, email that they want photo of my face holding ID came. After some emails they broke me and I sent it. They refused low quality, I took new picture, after that, a cite their email Hello [EDIT], Thank you for your enquiry. During the verification process, we noticed irregularities with the documents you provided us with. We would like to inform you that when customers open accounts with us, they are obliged to register with their accurate and correct details. Since you breached our General Terms and Conditions (Specifically: section I, point 5), your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further. We wish you all the best for your future. Best regards, Your bet-at-home.com team I have no idea what are they up to. Firstly the ID was fine, then my photo of face holding the same ID not ? Strange. I really do not have energy nor time for this, also I regret my bets over there by now. I also wrote to support.mga this morning. I read a lot of topics now, where customers have been cheated and I am quite frustrated how easily can a bookie not pay and cut communication. I think someone has a sleepover or is frustrated for some reason and they want my ~2500euro win as a bonus on their paycheck/wage. But it is strange, as they are targeting my country, they should have a valid license here (which I could not find), and also they should behave like in Europe. The thing made me mad is, they refuse to communicate with me, also banned me from chat, as they could not take my requests and arguments. I have talked to a family lawyer, he told me even though it could take some time, I should fill the forms and deliver them to court. He believe if someone from EU targets some country (Slovakia in my case), it is considered as a deal between company and customer under the law of customers country. But what i do not get is, why would they say something so absurd, like this (my ID has irregularities), if they are listed on EU markets and they shares are pretty successful. Since I have been scammed by two bookies licensed in Malta few years back, I am really tired of this already. Thanks a lot for your time. [EDIT].

My Bet at home account was closed. And this is the message I received: Betting account number: [EDIT] Hello [EDIT], Thank you for contacting us via live chat. Due to a violation of our terms and conditions your betting account is locked (and will remaind locked), the gaming contract between you and the company has been terminated and our customer service is no longer available for you. Sincerely, Your bet-at-home.com team [email protected]

Bet-At-Home closed my account. They sent me this email Betting account number: [EDIT] Hello [EDIT], Due to irregularities in your documents we closed your betting account. We reserve the right to sanction violations against our conditions with account closure. As you violated our rules, your betting account will remain closed. Please be informed that the game contract between you and the company is therefore terminated and our customer service is not availanle for you. Best regards, Your bet-at-home.com team

I tried to log into my bet at home account, but received the message that it is locked and when I chatted to them, they said it's because I broke the terms, but did not say which terms. My account number is [EDIT].

Bet At Home does not pay after I send them everything. They ask for my ID and document to verify and I sent to them. After I sent to them they blocked my cashout and tell me they want bank letter and me to explain my internet to them. They owe me 615 euro and hassle me so much just to get my cash out. This is not fair. Cash out my money now please!

Hello, I signed up an account at bet at home casino on 29/7/14 via an affiliate link that offered a 400% bonus up to 400gbp. I received the correct bonus without any problems and won some money, so thinking I had exhausted my luck on that particular game I changed slot games and was told I had to wager a further 12,120 which sounded correct. I wagered this amount and was told the slot game I had wagered only counted 50% towards wagering. I said I read the terms and general terms of the site and according to them ALL slot games count 100% and had this confirmed by a chat rep...it turns out if you sign up and get the regular welcome offer that is indeed the case but because I have signed up via an affiliate totally different terms apply...how on earth am I supposed to know that !!! all bonuses given by casinos should have specific terms attached to the relevant offer applied for and if it does not the general terms should be adhered to surely ? I was then given a mocked up list of games not in any order on what looked like a4 and was told what game weighting each game contributed and the game I played (conveniently) was at the top and said brackets (50) ie 50%. My argument is that I should have been made aware of this when I deposited as I would have not accepted the bonus on the basis that the large majority of their slot games count 50% towards wagering. I made contact with the relevant casino yesterday and they are polite and friendly and said that I can track my wagering in the bonus tab...thats fine but again my main point is that they completely mislead the customer into thinking that you should adhere to the terms on the site when in fact they have another set of terms, im sorry but unless the player is made aware form the outset the general and bonus terms on the site should be adhered to and that is why I urge the casino to accept that I will not be wagering anymore and take my wagering as done as per the general terms that ALL slot games count 100%. thank you. username - [EDIT]