Unjustified Withdrawal Delay
Reason: Delayed payment
To the Complaints Team,I am lodging a formal complaint against beef.casino (operated by GALAKTIKA N.V., License No: OGL/2024/169/0146) regarding an unjustified delay of my withdrawal request and misleading communications from their support team.Event Timeline & Issues:1. I submitted a withdrawal request which was subsequently rejected.2. Customer support informed me that my account was under routine review for up to 72 hours.3. After the 72-hour period, support confirmed that the investigation was completed and that I could proceed with submitting a new withdrawal request.4. Upon submitting a new withdrawal request, it was blocked once again.5. When I contacted live chat, I was informed—without any clear explanation or cause—that my account is now placed under a secondary investigation lasting up to 31 calendar days.Complaint Points:- Contradictory Information: The operator explicitly stated the review was finalized, only to impose a new 31-day block immediately after a new withdrawal request was placed.- Lack of Transparency: No valid reasoning, breach notification, or documentation request was provided for this excessive 31-day delay.- Unfair Delay Tactics: Moving the review timeline indefinitely after confirming completion violates standard player protection and fair gaming principles.I request the platform's intervention to require beef.casino to provide immediate resolution and process my pending payout without holding funds under arbitrary extensions.Attachments: Live chat transcripts showing the initial 72-hour review confirmation, the statement that review was completed, and the subsequent 31-day delay notification.Kind regards.
