Beef Casino — player complaints: 5 in English

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by KristinaComplaint Resolution Center Team Lead Submitted: 02 Nov 2026 Automatic translation:

Reason: Delayed payment To the Complaints Team,I am lodging a formal complaint against beef.casino (operated by GALAKTIKA N.V., License No: OGL/2024/169/0146) regarding an unjustified delay of my withdrawal request and misleading communications from their support team.Event Timeline & Issues:1. I submitted a withdrawal request which was subsequently rejected.2. Customer support informed me that my account was under routine review for up to 72 hours.3. After the 72-hour period, support confirmed that the investigation was completed and that I could proceed with submitting a new withdrawal request.4. Upon submitting a new withdrawal request, it was blocked once again.5. When I contacted live chat, I was informed—without any clear explanation or cause—that my account is now placed under a secondary investigation lasting up to 31 calendar days.Complaint Points:- Contradictory Information: The operator explicitly stated the review was finalized, only to impose a new 31-day block immediately after a new withdrawal request was placed.- Lack of Transparency: No valid reasoning, breach notification, or documentation request was provided for this excessive 31-day delay.- Unfair Delay Tactics: Moving the review timeline indefinitely after confirming completion violates standard player protection and fair gaming principles.I request the platform's intervention to require beef.casino to provide immediate resolution and process my pending payout without holding funds under arbitrary extensions.Attachments: Live chat transcripts showing the initial 72-hour review confirmation, the statement that review was completed, and the subsequent 31-day delay notification.Kind regards.

Reason: Delayed payment Since July 15, 2026, my withdrawal request in the amount of $9,347 has remained unprocessed.I have repeatedly waited for 30 days, only for my withdrawal request to be rejected without any explanation or valid reason. I have completed all required verification procedures and fully cooperated with the casino’s requests.I have provided a large number of documents and photographs for verification, including various types of selfies (with a handwritten note and alternative identification documents), as well as a contract with my mobile operator confirming ownership of my phone number, among other documents.My account has been fully verified, and I have complied with all verification requirements requested by the casino. Despite this, my withdrawal continues to be rejected without a clear explanation, and I am unable to receive my funds.I am therefore asking the AskGamblers team to objectively review this case, investigate the reasons behind these repeated rejections, and assist me in resolving this matter so that my legitimate funds can be released.I would greatly appreciate your assistance and hope that this issue can finally be resolved fairly and transparently.

Reason: Wrong calculations First of all, I want to say that I have tried internally at BeefCasino. They are referring to a complaints email, where they normally answer within 14 working days. It has now been over 30 days; therefore, I seek help and hope at AskGamblers. I had six combination bets with a match named Østsiden IL vs Råde IL This leg was settled as void/return. The match was completed normally with a final result of Råde IL winning 4-0, confirmed by the Norwegian Football Federation's official result source: https:­//w­ww.f­ot­bal­l.n­o/f­otb­all­dat­a/k­amp­/?f­iks­Id=­917­3910. Every other operator I checked settled this match as a standard win for Råde. There was no postponement, abandonment, rule change, misprint, or odds error.Support's only explanation was that "the result provided by the provider did not confirm the match outcome" and that this "represents the provider's final assessment," with no ability to manually alter settlement. This is not one of the void conditions listed in their own T&Cs, and no evidence was provided that the data provider actually failed to report a result — the official federation source clearly shows one. I raised this in live chat shortly after settlement and was told it was a "data/results provider issue," but it was never resolved or escalated.It has now been over 2 months since I did not receive these winnings. The amount disputed is 3000 euros, so for me it is a lot of money.I hope you at AskGambler will help me with this. My gut feeling about Beef Casino is not good in how they operate in such a serious manner. Regards,Even --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear Beef Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. evenlauritzen 2 weeks ago I have tried to contact them again on mail, but then they say "we dont understand, we are not allowed to follow links", so you who are the representative of beef has to answer here or email me at < email removed >. AskGamblers • Support Team 2 weeks ago Dear Beef Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Beef Casino • Representative 2 weeks ago Hello dear player please share an email of your account in personal messages so we can help you

The player from Norway experienced multiple issues with Beef Casino, including a discrepancy of €3,500 in settled bets and an inability to access his account after an unexpected email change. He was concerned about the security of his account and the potential for unauthorized withdrawals, as communication with the casino had been vague. We were unable to assist further as the case involved suspected cybercrime and sports betting issues, which fell outside our scope. The player was advised to pursue the matter through police or relevant authorities, and the complaint was rejected on these grounds.