BassBet Casino— player complaints: 34 in English

34 Complaints

0▼ Last 30 days · was 5

3 Unresolved

33.520225390463d Last complaint

29.1 Risk index

39% Resolved · of 18 with a known status

56% Withheld payouts among those

€32,624 · $45,100 · 50,000 CAD Disputed sums

BassBet Casino: 34 complaints filed in English across 2 platforms, 3 still open, disputed sums €32,624 · $45,100 and 1 more currency. Most of them are about withheld payouts (68%). Risk index 29.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Withheld payouts 68% 23

Account blocks 18% 6

Other 9% 3

Bonus terms 3% 1

Game fairness 3% 1

Status unknown 16 Resolved 7 Closed, no outcome 7 Under review 2 Unresolved 1 Rejected 1

Sources

Casino Guru 19 Trustpilot 15

Complaints by month

Questions and answers

How many complaints are there about BassBet Casino?

The English-language record holds 34 complaints from 2 platforms, 3 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-09-08.

Does BassBet Casino resolve complaints?

Of 18 complaints where the platform recorded a status, 39% were resolved, 17% remain open and 6% were rejected as groundless, 39% were closed without an outcome. Withheld payouts account for 56% of them.

What do players complain about?

Mostly withheld payouts — 68% of cases, then account blocks (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 34 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 34

08.09.2026 Casino Guru Account blocks Under review

Player requests refund after account closure.

Player requests refund after account closure. [Account] — waiting_for_casinoguru

08.09.2026 Casino Guru Withheld payouts Rejected

Player's prize of €500 remains unpaid.

Player's prize of €500 remains unpaid. [Other] — rejected_other

08.09.2026 Casino Guru Withheld payouts Under review

Player’s winnings haven’t been received yet.

Player’s winnings haven’t been received yet. [Winnings dispute] — waiting_for_casinoguru

04.09.2026 Trustpilot Withheld payouts

Worst site ever they have no problem taking money out of your pocket but when you win something they don’t payout for sh

Worst site ever they have no problem taking money out of your pocket but when you win something they don’t payout for shit they just keep declining my withdrawals they are frauds

03.09.2026 Casino Guru Withheld payouts

BassBet Casino - Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

07.08.2026 Casino Guru Withheld payouts Resolved

BassBet Casino - Player’s withdrawal is delayed due to verification issues.

The player from Greece faces a 30-day delay in the verification process with Bassbet, preventing him from accessing his funds. Despite submitting all required documents for KYC, he receives only vague responses from Customer Support regarding the status of his account. He requests a clear explanation and a specific timeframe for the completion of his verification and the processing of his withdrawals.

06.08.2026 Casino Guru Account blocks Resolved

BassBet Casino - Player requests refund after account closure request.

The player from Italy had requested account closure due to gambling addiction, but the casino had not processed it. He then asked for a refund of his deposits, the total amount of which was unknown, and the account remained open. The Complaints Team engaged with the player to gather more information and clarify the situation. The issue was later marked as resolved by the player, indicating that a satisfactory outcome had been reached. The complaint was closed with the player’s confirmation of resolution. We later reviewed the full communication and found that he had accepted a settlement of €1,199, which was paid in full by the casino. As the closure issue had already been known when the settlement was agreed, we could not pursue any additional refund, so the complaint was closed as resolved again.

04.08.2026 Casino Guru Account blocks Unresolved

BassBet Casino - Player's account has been closed.

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04.08.2026 Casino Guru Account blocks Closed, no outcome

BassBet Casino - Player’s account is closed and withdrawals are confiscated.

The player from Chile requested a withdrawal of over €500 from 13 casinos managed by the same company, but his accounts were blocked and the withdrawals were canceled without explanation. He asserted that he had not violated any terms and wanted to retrieve his funds. We reviewed the case together with his other complaints and determined that he had been coordinating bets across several casino accounts on an event in which he was directly participating and could influence the outcome. This was considered an unfair advantage rather than ordinary gameplay, so the account closures and confiscation of the associated winnings were upheld and the complaints were rejected.

04.08.2026 Casino Guru Withheld payouts Closed, no outcome

BassBet Casino - Player's prize of €500 remains unpaid.

The player from Spain had an unpaid prize of €500 from the "Leyenda del Mundial" promotion at Bassbet. Despite confirmation of the win and a promise from his VIP manager to credit the funds within 24 hours, the prize had not been received even after the 7-day deadline stated in the promotion's terms. He sought assistance to resolve this issue. We reviewed the dispute but closed the complaint because it concerned a sports betting tournament/promotion, and we did not have sufficient expertise to assess the tournament results or the casino’s calculations fairly.

03.08.2026 Casino Guru Withheld payouts Resolved

BassBet Casino - Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We noted that the issue was resolved, as he had marked the complaint as resolved using the dedicated button. As a result, we were closing the case as resolved.

31.07.2026 Casino Guru Account blocks Closed, no outcome

BassBet Casino - Player’s account has been restricted.

The player from Ontario faced problems with his account at Bassbet after having deposited around $50k over nine months. Following a significant balance increase, withdrawals became restricted, capped at $750, and he received no explanation for the account limitations or the revocation of his VIP status. Attempts to contact support led to unresponsive replies, raising concerns about the casino's legitimacy. We asked the casino for clarification, and it stated that no restrictions were currently on his account and that the withdrawal cap was tied to VIP level and activity under its terms. As he did not respond to our follow-up messages, we closed the complaint as reject, for now due to lack of cooperation from his side.

27.07.2026 Casino Guru Withheld payouts Closed, no outcome

BassBet Casino - Player's withdrawal has been delayed.

The player from Finland requested a withdrawal 7 weeks ago after winning €230 with his own money and canceling the bonus. Despite sending all required KYC documents, his withdrawal remained blocked, and he did not receive any updates from the casino. During the complaint, he confirmed that he could log in, had uploaded his passport, bank statement, and selfie verification, and later said the money had entered the withdrawal process. We then asked for a follow-up to confirm receipt, but he did not respond to our reminders. As a result, we closed the complaint due to lack of cooperation and could not continue the investigation.

18.07.2026 Casino Guru Withheld payouts Closed, no outcome

BassBet Casino - Player believes that their withdrawal has been delayed.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The withdrawal delay was explained as possibly due to pending KYC verification or high withdrawal volume, and the player was advised to wait at least 14 days before escalating the issue. After the recommended time frame passed, the player did not respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, but the player could reopen it in the future if desired.

16.07.2026 Casino Guru Account blocks Resolved

BassBet Casino - Player's account closure ignored by casino.

The player from Portugal filed a complaint against BassBet Casino for violating Responsible Gaming regulations after she had requested account closure due to gambling addiction. Despite her request, the casino ignored her and even offered bonuses, which led to additional deposits totaling €295. She sought a refund and disciplinary action against the casino. The complaint was resolved after the casino processed a refund of €295 to the player and closed the account. The refund was confirmed received by the player, and the case was closed by the Complaints Team.

13.07.2026 Casino Guru Withheld payouts Resolved

BassBet Casino - Player's withdrawal has been delayed.

The player from Germany had been waiting for a withdrawal of €1000 since June 5th and 6th, 2026, but support continuously claimed that his bank was not processing the payments. However, he received two other payments shortly after, which led him to believe he was not receiving his funds without a valid reason. The issue was resolved after the player confirmed the status of his withdrawals and communicated with the Complaints Team, who coordinated with the casino despite some delays. The player ultimately marked the complaint as resolved, and the case was closed by the Complaints Team.

13.07.2026 Casino Guru Withheld payouts Resolved

BassBet Casino - Player’s cashback request is delayed.

The player from Germany faced issues with claiming a promised 20% cashback after losing approximately €14,000. Despite receiving an email stating the offer, Bassbet stalled and refused to grant the cashback, claiming it was a 'loyalty bonus.' After a thorough investigation involving multiple requests for the player's gaming history and communication with Bassbet, the casino eventually credited €3,000 to the player's account, fulfilling the cashback offer. The player confirmed receipt of the credited amount and expressed gratitude for the Complaints Team's assistance. The complaint was marked as resolved.

10.07.2026 Casino Guru Withheld payouts Closed, no outcome

BassBet Casino - Player’s winnings haven’t been received yet.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team advised that withdrawals could take up to 14 days due to KYC verification or processing delays and requested patience and cooperation. After the player confirmed non-receipt and communication attempts with the casino, the team extended the investigation timeline but ultimately closed the complaint due to the player’s lack of response to further inquiries. The player was informed that the complaint could be reopened if communication resumed.

06.07.2026 Casino Guru Other Closed, no outcome

BassBet Casino - Player's account remains open despite closure requests.

The player from Ireland had repeatedly requested that his account at Bassbet be permanently closed due to responsible gambling concerns, but it was reopened without his consent. This resulted in him depositing and losing 4000 euros, and despite reaching out for reimbursement and clarification, he did not receive a response. Upon reviewing the evidence, it was found that explicit communication of gambling problems to the casino was required to pursue a responsible gambling complaint. Although the casino offered a partial refund, the player's account remained open and full reimbursement was not granted. Due to the player's lack of response to requests for further evidence, the complaint was closed at that time.

03.07.2026 Casino Guru Other Resolved

BassBet Casino - Player's account has been reopened without permission.

The player from Finland had requested account closure due to gambling addiction on April 18, 2026, and had asked for it to remain closed. However, the casino had reopened her account without her request on June 12th, which led to a loss of €3000. She had sought assistance in recovering the lost funds. The casino confirmed that the account had been permanently closed, removed her from marketing lists, and refunded the full €3000 in two transactions. The player confirmed receipt of the payments, and the complaint was then resolved.

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How the risk index is calculated and how complaints are labelled — the method behind this section.