BassBet Casino— player complaints: 34 in English

34 Complaints

0▼ Last 30 days · was 5

3 Unresolved

33.54751835184d Last complaint

29.1 Risk index

39% Resolved · of 18 with a known status

56% Withheld payouts among those

€32,624 · $45,100 · 50,000 CAD Disputed sums

BassBet Casino: 34 complaints filed in English across 2 platforms, 3 still open, disputed sums €32,624 · $45,100 and 1 more currency. Most of them are about withheld payouts (68%). Risk index 29.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Withheld payouts 68% 23

Account blocks 18% 6

Other 9% 3

Bonus terms 3% 1

Game fairness 3% 1

Status unknown 16 Resolved 7 Closed, no outcome 7 Under review 2 Unresolved 1 Rejected 1

Sources

Casino Guru 19 Trustpilot 15

Complaints by month

Questions and answers

How many complaints are there about BassBet Casino?

The English-language record holds 34 complaints from 2 platforms, 3 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-09-08.

Does BassBet Casino resolve complaints?

Of 18 complaints where the platform recorded a status, 39% were resolved, 17% remain open and 6% were rejected as groundless, 39% were closed without an outcome. Withheld payouts account for 56% of them.

What do players complain about?

Mostly withheld payouts — 68% of cases, then account blocks (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 34 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 34

30.06.2026 Trustpilot Withheld payouts

Don’t trust this platform. They are scammers. I submitted a withdrawal request 1 month ago and after a few days it was m

Don’t trust this platform. They are scammers. I submitted a withdrawal request 1 month ago and after a few days it was marked as completed but I haven’t received any money and I reached out to them but they did not do anything. Other than that. Last time they promised me $1500 cash back but, I got l

03.06.2026 Trustpilot Other

Had an account on bassbet, for 9 months. Legit deposited like 50k$ withing those months. I had ups and downs, and I with

Had an account on bassbet, for 9 months. Legit deposited like 50k$ withing those months. I had ups and downs, and I withdrew around the same amount as my deposits. However, at some points, I got lucky and got a big balance (over 50k) which would've put me in profit. Which is what you would hope woul

27.05.2026 Trustpilot Withheld payouts

Been waiting for a month now for this mob to process my withdrawal keep getting the same generic answer from them they a

Been waiting for a month now for this mob to process my withdrawal keep getting the same generic answer from them they are just trying to steal your money

10.05.2026 Trustpilot Withheld payouts

For whoever thinks to deposit or even make an account in this casino. It’s a scam. A total scam. I am waiting for a with

For whoever thinks to deposit or even make an account in this casino. It’s a scam. A total scam. I am waiting for a withdrawal for 4 days now ,the support agents if they are not bots (that I’m suspecting) are truly very very ignorant with generic responses which are not even helpful. Also the most i

03.04.2026 Trustpilot Withheld payouts

I requested a withdrawal a few days ago. Previously, withdrawals were processed in 1–3 days.Despite contacting support,

I requested a withdrawal a few days ago. Previously, withdrawals were processed in 1–3 days.Despite contacting support, I have received only generic messages saying “please wait” and “processing.”My withdrawal is still pending with no updates.I am now publishing this public review and will escalate

28.03.2026 Trustpilot Withheld payouts

7 days since i did my withdrawal of 300 after playing hundreds, still under review.There are plenty casinos paying you i

7 days since i did my withdrawal of 300 after playing hundreds, still under review.There are plenty casinos paying you instantly out there.Day 9 still waiting they don’t answer the emails , live chat says they have huge amount of withdrawals Day 10 they are still to busy with the withdrawals Day 11

23.03.2026 Trustpilot Withheld payouts

Worst casino ever!!! They claim to have lightning fast withdrawals and ive been waiting a week so far!!! Support keeps t

Worst casino ever!!! They claim to have lightning fast withdrawals and ive been waiting a week so far!!! Support keeps telling me my withdrawal is in safe hands and will be processed very soon but i just keep waiting and get the same response every time. Still have not been paid out!!! I do not reco

28.02.2026 Trustpilot Withheld payouts

I have been waiting for 7 days to receive two withdrawals totaling €915 (€500 via Visa and €415 via Litecoin). My accoun

I have been waiting for 7 days to receive two withdrawals totaling €915 (€500 via Visa and €415 via Litecoin). My account is fully verified and I have successfully withdrawn in the past.Today, the support reached a new level of dishonesty: 1. Email support claimed delays due to the "weekend", which

26.02.2026 Trustpilot Game fairness

This site is a scam, there return to player is horrible. It is pretty much theft

17.02.2026 Trustpilot Withheld payouts

I have asked for a withdrawal through Skrill 498 euros since 9/2 so over one week now I am waiting.......They always tel

I have asked for a withdrawal through Skrill 498 euros since 9/2 so over one week now I am waiting.......They always tell me the same things but now it's time to act. I want a responsible answer on when they are going to proceed with my withdrawal.They always giving promises but their customer suppo

05.02.2026 Trustpilot Withheld payouts

Scam. Can't pay 20 EUR for a week. And no verification is required. Don't even gi there

02.02.2026 Trustpilot Bonus terms

Last Monday, I tried to activate my bonus worth 45,600 HUF, but I was unable to do so.I contacted chat support for help,

Last Monday, I tried to activate my bonus worth 45,600 HUF, but I was unable to do so.I contacted chat support for help, and on the same day, at their request, I sent a video showing that I could not activate the bonus.Since then, I have been asking about the status every day, but for 8 days I have

31.01.2026 Trustpilot Withheld payouts

Still after 7 days they don’t give me my money and they just tell me to wait because they have a lot of work. Ridiculous

Still after 7 days they don’t give me my money and they just tell me to wait because they have a lot of work. Ridiculous. I already lodged a complaint and I hope that I will take my money this way ! Stay away !

29.01.2026 Trustpilot Withheld payouts

Has been ten days and still didn't receive any withdrawal yet. I have been asking multiple times an send an email and t

Has been ten days and still didn't receive any withdrawal yet. I have been asking multiple times an send an email and they are saying that finance team are busy but don't have to worry. Ridiculous.......

21–34 of 34

How the risk index is calculated and how complaints are labelled — the method behind this section.