Amonbet Casino - Player's account blocking request is ignored.
The player from the United Kingdom had repeatedly requested to block their casino account over 30 times, but the request had not been fulfilled. We asked for clarification about whether they wanted account closure or self-exclusion and requested copies of the closure requests and casino replies, but no usable cooperation from the casino was received. As the casino had 25+ other complaints already closed under our No Reaction Policy and had ignored repeated mediation attempts, we closed the complaint as Unresolved. The issue remained unresolved because the operator did not respond to our mediation efforts.The player from the United Kingdom had repeatedly requested to block their casino account over 30 times, but the request had not been fulfilled. We asked for clarification about whether they wanted account closure or self-exclusion and requested copies of the closure requests and casino replies, but no usable cooperation from the casino was received. As the casino had 25+ other complaints already closed under our No Reaction Policy and had ignored repeated mediation attempts, we closed the complaint as Unresolved. The issue remained unresolved because the operator did not respond to our mediation efforts. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 30 Oct 2026 | Unresolved : 05 Nov 2026Automatic translation:
