Money confiscated
Reason: Refund declined
Dear Askgamblers Complaints Team,I am writing to request your assistance regarding a serious issue with the online casino Amonbet.My name is < removed >, and the email address associated with my Amonbet account is < removed and sent to the casino >.I had a fully verified account with Amonbet. I requested a withdrawal of approximately 220,000 HUF in Dogecoin (DOGE) on Saturday evening, at around 9:00 PM.Initially, my withdrawal status was “Processing”. I contacted Amonbet’s customer support, and they informed me that my withdrawal was being processed by their financial team and that the funds would be credited once the transaction was confirmed.However, before I received my withdrawal, Amonbet suddenly disabled my account and confiscated my winnings.I contacted their customer support several times to ask for an explanation. Their representatives, including Kate, repeatedly informed me that the decision had been made by the casino’s administration and that it could not be changed.They have not provided me with a specific reason for confiscating my winnings or identified any particular term or condition that I allegedly violated.I have not knowingly violated any of Amonbet’s terms and conditions. My account was fully verified, and my withdrawal was already being processed before my account was closed.I believe this decision is unfair and would like to request your assistance in resolving this matter.My complaint is as follows:* My account was fully verified.* My withdrawal of approximately 220,000 HUF in DOGE was already being processed.* My account was suddenly disabled.* My winnings were confiscated without a clear explanation.* Amonbet’s customer support has refused to reconsider the decision.I kindly request that AskGamblers investigate this case and help me obtain a fair resolution.I would like Amonbet to provide a clear explanation of the reason for confiscating my winnings and, if no valid reason exists, return my 220,000 HUF.I can provide screenshots of my withdrawal status, verification confirmation, and the complete correspondence with Amonbet’s customer support.Thank you for your time and assistance. I sincerely hope you can help me resolve this issue and at least get my money back.Kind regards,Casino: AmonbetDisputed amount: Approximately 220,000 HUFWithdrawal method: Dogecoin (DOGE)
