Amonbet Casino - Player’s account remains open after self-exclusion request.
The player from the Netherlands submitted a request for permanent self-exclusion to Amonbet on June 18, 2026, due to a gambling problem, but the casino did not close his account. Instead, it continued to accept his deposits, which totaled EUR 28,065.89, leading to significant net losses after his self-exclusion request. He was seeking a refund of EUR 16,265.89, which reflected his losses since the request. We were unable to secure a response from the casino, as it repeatedly ignored our mediation attempts. As a result, the complaint was closed as unresolved under our No Reaction Policy.The player from the Netherlands submitted a request for permanent self-exclusion to Amonbet on June 18, 2026, due to a gambling problem, but the casino did not close his account. Instead, it continued to accept his deposits, which totaled EUR 28,065.89, leading to significant net losses after his self-exclusion request. He was seeking a refund of EUR 16,265.89, which reflected his losses since the request. We were unable to secure a response from the casino, as it repeatedly ignored our mediation attempts. As a result, the complaint was closed as unresolved under our No Reaction Policy. Written by AttilaComplaint Specialist Submitted: 22 Oct 2026 | Unresolved : 30 Oct 2026Automatic translation:
