All Jackpots — player complaint #67163, 2014-07-25: withheld payouts

Hello there, I signed up to All Jackpots welcome bonus on 12th June (deposit £200, and they match it 100%) by the grace of God I won about £16k and they only paid me out £5k. This is the email they sent me: Hi [EDIT] Thank you for contacting Casino Support [EDIT] we have recently received an update from our Player Security Department. Unfortunately the Player Security Team have confiscated that balance due to discrepancies found on your account, unfortunately their decision is final and the balance will not be credited as per the casino terms. Please contact us again, should you have any further queries. Kind regards [EDIT] I have tried on a few occasions to contact them and find out exactly why this is and for the firs 10 attempts to call them they would only let me speak to the admin guys, apparently the floor managers don't take calls. A further 10 or so emails and calls and I finally got this email back: [EDIT], regarding your casino account closed, the Security Team have told me that your casino account was linked to other players with negative activity that transgressed the terms of the casino with several similarities. The details, play and profiles are similar enough to constitute a risk. All these accounts have been closed to protect the casino as per the Terms and Conditions stated on the website. But they have never told me a single reason why, in their eyes, my account is deemed as negative or what my account has to do with other players! And furthermore they already paid me out 5K so why wouldn't they realise this before????? It all seems very fishy to me, they are getting out of paying me 11k I know that for fact. I have won this money honestly and in good faith they have to pay me the 11k balance. Considering they haven't even got the decency to regale more information about these so called Linked Accounts, not only are they accusing me of fraud, but they have highlighted their guilt even further. I want to see the balance of my winnings returned to my Neteller or I am going to take them to the small claims court Kind regards, [EDIT]