All Jackpots— player complaints: 5 in English

Won’t pay my $700 winnings. It’s been over a month. Several repetitive emails from agents. Agents sending wrong information. Asking me to check and send statements from two banks . I guess because they can’t remember which bank account they didn’t put the money into. Have me two different reference numbers to check for payment with my bank. They have no idea what they are doing. I have sent all bank statements for proof they have not paid On the 2nd oct and Have not heard from them. I withdrew these funds 5th September. They are really dragging this on. The emails from the agents / staff have been very testing and patronising. I just want my money so I can close this account with alljacks as this is now a credibility and trust issue with this casino.

Hi, I’ve been a client of All Jackpots casino for many years. I recently won an amount over $7k. Understanding how the bonuses work, I played and played until I could withdraw most of it. I ended up with a withdrawal that was just over $5k. I requested that withdrawal be done on April 3 and didn’t think anymore on it. After that, I continued playing as normal. I made several more deposits and won $1 k. I requested a withdraw of that $1 k on April 5th. None of that money has been released to me yet. Skip forward to April 9, I contacted the casino because the money still had not been deposited into my ewallet. It was during that live chat that I saw the $5k withdrawal had been returned to me. I asked them what the issue was and they requested ID to verify my identity. I was upset because there was no email or phone call regarding their request for ID... Just a delay and a fund reversal. I emailed my ID to them that day but ended up wagering $1k out of the $5k. Knowing that I did not want to lose all that money back to them, I stopped logging in while my remaining $4k money was available to be withdrawn. On April 11, I was advised that the documents I submitted to prove my ID were accepted and my payment would be realeased. On April 12th I asked if they could expedite that. They replied no (which I expected). On April 13 I asked why I still did not see my credit in my ewallet. They replied to me in April 14 to advise that withdrawal may take “24-96 hours to process”. It is now April 17 and I still do not have that money. I am concerned they’ll find another reason to hold onto my winnings and I’ll won’t receive them without taking legal action. I feel like their holding my winnings hostage and are looking for any reason to not pay them out. Despite being a 10+ year customer to All Jackpots and a platinum member, I will never do business with them again! I strongly urge anyone gambling on this site to switch to a more customer focused and trustworthy company.

I received a email (which I am happy to forward) stating that I deposit and I receive 150% match and 10dollars free. I clicked the deposit now button was taken to where I deposited and then saw I was given that. I contacted live chat to which I was told that I was told in the email to read the terms and conditions and since I hadn't it was my fault I didn't know that 10 dollars was the min deposit ( I deposited 5 dollars) what bugs me is that nowhere does it tell me in the email that there is a min deposit. Nor does it warn me to read terms and conditions and when pointing that out they said that I am required to read the entire email before clicking the deposit now button. If u look at the email the terms and conditions button is nestled amongst the reinstall software/unsubscribe/forgot password so I argued the fact of them being completely clear about being told to read the terms and conditions first. I also argued that since the min deposit was not mentioned and I was not told to read terms and conditons then why after clicking the deposit link was I not warned that I was not depositing the minimum required deposit. I also asked to be emailed a copy of the transcript to further back up how they tried to pull the wool over my eyes to which they never did. I just want my 15 dollars that is outstanding had I been granted the bonus but I am actually wanting to hear ur opinion also to weather I was misled or are they right in how they have gone about advertising this offer. Thank u [EDIT]

I have signed up and deposited €200 to All Jackpots casino on the 7th of November. My username there is [EDIT]. I have used the same email address there as here. I have played and won so I made a withdrawal of €967.70 the next day. 4 days later on the 12th as I have received no email or anything, I have contacted them via chat and was told to send in documents. The next day in the afternoon I have contacted chat again as I have received no email confirmation on the receival of the documents. I was told to send them again because they couldn't find the email. Later in the evening that day I contacted them again and was again instructed to send in the documents once more as they still haven't received them. They also have placed the funds back in my casino account without sending an email or saying anything about it over the chat, but I found it luckily and had to make the withdrawal again. The next day on the 14th of november the chat representative named [EDIT] confirmed my documents have been received and accepted by the security department, and told me that I'll be paid by the 18th at latest. Today I wanted to log in and saw my account was closed. I contacted chat once again and was told my account was closed and my entire balance confiscated on the 14th (again without sending a single email). I was told that I had broken the rules of play, but they can not disclose anything more. I was also sent copy pasted text from the T&C that was detailing what irregular play is but I have violated none of the points there. I was also told that eventhough the terms and conditions only say the can confiscate winnings they will also not pay out my original deposit because I have played my deposit during my gameplay. Which is also not true. I hope you can help, [EDIT]

Hello there, I signed up to All Jackpots welcome bonus on 12th June (deposit £200, and they match it 100%) by the grace of God I won about £16k and they only paid me out £5k. This is the email they sent me: Hi [EDIT] Thank you for contacting Casino Support [EDIT] we have recently received an update from our Player Security Department. Unfortunately the Player Security Team have confiscated that balance due to discrepancies found on your account, unfortunately their decision is final and the balance will not be credited as per the casino terms. Please contact us again, should you have any further queries. Kind regards [EDIT] I have tried on a few occasions to contact them and find out exactly why this is and for the firs 10 attempts to call them they would only let me speak to the admin guys, apparently the floor managers don't take calls. A further 10 or so emails and calls and I finally got this email back: [EDIT], regarding your casino account closed, the Security Team have told me that your casino account was linked to other players with negative activity that transgressed the terms of the casino with several similarities. The details, play and profiles are similar enough to constitute a risk. All these accounts have been closed to protect the casino as per the Terms and Conditions stated on the website. But they have never told me a single reason why, in their eyes, my account is deemed as negative or what my account has to do with other players! And furthermore they already paid me out 5K so why wouldn't they realise this before????? It all seems very fishy to me, they are getting out of paying me 11k I know that for fact. I have won this money honestly and in good faith they have to pay me the 11k balance. Considering they haven't even got the decency to regale more information about these so called Linked Accounts, not only are they accusing me of fraud, but they have highlighted their guilt even further. I want to see the balance of my winnings returned to my Neteller or I am going to take them to the small claims court Kind regards, [EDIT]