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Agent Spinner — player complaint #63876, 2020-04-16: verification

Agent Spinner: a player complaint filed on 2020-04-16, about verification, 29,120 EUR in dispute, status — resolved. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-04-16 CasinoReviews Verification Resolved

Agent Spinner - verification issues

Hello, 10/03/2020 i made 100€ debosit in Agentspinner casino and I won 291,20€. I tried to make withdraw and it was cancelled. Also my account was blocked. I got email where they asked me to send proof of payment and bank statement. I send. Then I got email that my account was verified but my account was still blocked. Then I got blank full of questions. They asked how much I get salary, what is my job, do I rent houses. They asked me to send my payslip, bank statement, proofment of payment from my house wich I rent, ID-card and proofment of address. I send them all. My account was blocked. Then they asked me to send phone bill for 3 months to them. I told them that I didn't pay my phone bill myself, so I can't send it to them. Their customer sercive said that they will forward this message to security team. About week after that customer service send me email where they asked that phone bill again. I gave them same answer as earlier.. My account is blocked. Customer service can't answer me questions about security check what's going on. And they said that I can't get straight contact to security team. What should I do? Is this Agentspinner casino working appropriametly?

Complaint data

Case number
#63876
Filed
2020-04-16
Status
Resolved
Category
Verification
Disputed sum
29,120 EUR
Place among complaints about Agent Spinner
4 of 7 by date, newest first
Source
CasinoReviews — original ↗
Text
217 words, as published

The summary, statuses and disputed sums are on the operator page.

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