888starz— player complaints: 15 in English

The player from Senegal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Senegal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 Automatic translation:

Player's deposit has not been credited. [Deposit] — waiting

Player’s deposit has been denied. [Deposit] — waiting

Player's account closure is delayed. [Account] — waiting

Player's deposit has not been credited. [Deposit] — waiting_for_casino

Player's deposit is delayed and uncredited. [Deposit] — unresolved

Player's account is closed without reason. [Account] — rejected

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The player from Egypt has requested a withdrawal of 20,000 EGP, but after over 15 days, the funds have not been credited. He provided proof of non-receipt, including a video of his transaction history, but customer support has been unresponsive, only sending automated replies.

The player from Egypt had deposited 260 Egyptian pounds via Vodafone Cash over a week before, but the funds had not been credited to their account. Despite providing evidence of the payment’s receipt, the support team claimed the agent had not received the payment, which contradicted earlier confirmations. The player had requested that the funds be immediately credited to their account. The complaint was closed due to the player's lack of response to further inquiries from the Complaints Team, who were unable to proceed with the investigation or provide a resolution at that time.

Hi Team , I have made a deposit of 50k to this casino by opting upi from the option provided by casino, and the date transaction was 6th may , as initial they were responding to mail stating that they will resolve this issue as soon as possible, after some period they can back with story ,that there account is blocked they cannot add this funds to my gambling account, I have waited nearly 8 months, First I am responsible for their account block , they should take full responsibility for my transaction Here I did reached out to my bank , my bank requested letter of confirmation for this reversal, even this was not. Provided by them Please help with this and please make that this kind fraud never survive

My account number ▇▇▇▇▇▇▇▇▇ Knowing that more than 98 days have passed so far I really apologize for this way, but a company that was absent from it (transparency and deceived him, so I hope you accept that you are the arbiter between us) This is the last reply from the company Welcome, dear user. Unfortunately, the agent claims not to receive the funds. I advise you to contact your service provider for a refund. We sincerely apologize for this uncomfortable situation And this is my response to their false claim Five proofs proving the success of the operation 1- Video from inside the wallet 2- Account statement 3- Record a call with axisPay customer service 4- Whatsapp chat with axisPay customer service 5- A copy of the success of the transfer process This is what I provided proof of the success of the transfer process from the service provider Wallet Where is the proof and the proof from the agent and the payments department? (on the alleged non-receipt of the funds) How did the agent know that the money was not received? If the answer is to contact axisPay wallet then he should present this as proof of his words (out of transparency) with thanks I repeat I challenge the agent and the payment system of 888starz to provide one proof that the money is not reaching him? Please note that these actions affect the reputation of the company 888starz if it deals transparently between the client and the agent to the right back

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days. Here are the transaction details: - Deposit Method: bKash - Transaction ID: ▇▇▇▇▇▇▇▇▇▇ - Sent From: ▇▇▇▇▇▇▇▇▇▇▇ - Sent To (Agent Number): ▇▇▇▇▇▇▇▇▇▇▇ - Date & Time: [09/09/2025at 6:23am] - Amount: [20000 BDT] - My 888Starz User ID / Gaming ID: ▇▇▇▇▇▇▇▇▇▇ I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution. This delay is unacceptable and has caused a lot of stress. I kindly request to help me resolve this matter. I have attached the transaction receipt and communication proof below. Thank you.

I am a gambling addict, and i have specifically requested to be blocked from all danish casino-websites (through ROFUS in Denmark), so i am signed up to ROFUS, to protect when going through vulnerable/hard periods from all danish Casinos. It is considered a requirement to have a danish license and support the danish addiction exclusion (ROFUS system) for all casinos who operate in danish and have danish currency, so in that case i should never have been allowed to create an account at 888starz. However 888starz offers their website on both danish language and in danish currency in Denmark, they accept account creation from a danish citizen from a danish IP, and they accepted several transcations. So with all in local language/currency and accepting danish player, everything seemed to be a danish casino. After i reached out to the casino operator regarding this, they have blocked access for Denmark, i have screenshots of their homepage showing it is 100% danish, their bonus in left corner offered in danish currency, even their promotion for their crypto pop-up is also in danish, and their support chat pop-up is in danish. I have also screenshot of when visiting the website now the country is blocked, which shows that the casino did something illegal - So i as a player should never have been allowed access and they offered their services illegal to the danish market, so i was not protected by the ROFUS as i should have been at all casinos offering danish language or danish currency. Since they have blocked danish services afterwards this just confirms their illegal activities - Who are there to protect gambling addicts if Casino operators can act illegally without any consequenses. I have also screenshot of my account page, showing that i have entered a danish address when signing up and it confirms that my sessions is from a danish IP, so everything looked like a danish casino. Casino also lies and writes to me after i reached out to them: "As part of the check, we found that the website is not available in Denmark and it is not possible to register legally from this jurisdiction." But how could i then be allowed to access the website from a danish IP, access the site with danish language and currency, insert a danish country, if they write to me that it is not possible? As i can see this block for danish citizens first happened after i was allowed as a gambling addict, and after i reached out to them they made the block, which confirms that the casino did something illegal.

888STARZ.BET DOESNT APPEAR IN THE LIST SO I PUT 007 SLOTS FOLLOWING COMPLAINT REPORT. Good afternoon ThePogg friends. I hope you are all well and in good health. I'm going to write some very harsh lines for myself. I haven't had a good day and I hope this helps us. First of all, forgive me if something fails in my English: I am from Spain and I receive help from the Google translator. A couple of months ago I decided to give 888starz.bet a try. I put in 200 USDT to see how well it worked. Once I was gaining confidence with the platform, I was depositing periodically as I was losing it (I am not very lucky in this ...). I ran out of money for the month and couldn't keep depositing. At that time, many workers from the VIP department began to contact me to continue betting with them. They even offered me bonuses. At the beginning of DecemberI I re-deposited $1,500. My gambling is usually a problem to win at sports betting but this time I was very lucky and multiplied the $1,500 to $35,000 in just two weeks. When I request the withdrawal, the security department of the bookmaker contacts me and demands a selfie with my ID and the inbox with their messages. I do and they reject it numerous times for different absurd reasons. However, they end up accepting it and ask me to wait up to 72 hours. After a few minutes they ask me what relationship I have with [EDIT] and [EDIT]. I do not know who they are. I google them and nothing appears either. This smells bad for me. The next day, they informed me that they have decided to close my account due to FRAUD and that all bets have been void. They only allowed me to withdraw 1.500$ of my last deposit. Reading opinions on the internet I have found situations like mine. I have not been the only one. Of course I have proof of everything. All conversations and bets made. I also have two recorded videos: one before the money was taken from me and one after.