Royal russia— player complaints: 5 in English

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 23 Sep 2026 Automatic translation:

The player from Australia was facing multiple identity checks while trying to withdraw his winnings of $1,500 after a $50 deposit. He had provided the requested documentation but was then being asked for additional ID and a full bank statement, which made him uneasy and concerned about potential identity theft. He said his account had been shut down and his winnings had been confiscated despite him submitting the original documents the casino requested. We were unable to move the complaint forward because the casino had a long history of not reacting to our requests, so the case was closed as unresolved.

The player from Australia faced account restriction at Royal Reels following a win of approximately AUD 2,500, with the casino citing alleged violations of their Terms and Conditions. Despite being fully KYC verified and having dealt with deposit issues prior to the win, the casino provided no further explanation for the account closure and declined further assistance. We asked for clarification about his payment methods and the timing of the restriction, but the casino did not cooperate and gave no reaction to our attempts to mediate. As a result, we closed the complaint as unresolved because no further progress could be made without the casino’s response.

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The player from Ukraine was unable to withdraw his $698.27 balance from Royal Reels despite having met all wagering requirements and provided identification. After multiple attempts and following support’s troubleshooting steps, he encountered a persistent error message during withdrawals. He suspected a systemic issue since another account had faced the same problem, and he had not received a specific resolution timeline from support. We asked for more details and recent communication with the casino. The complaint was later marked as resolved by the player, without providing further details.