I had a very frustrating experience…
I had a very frustrating experience with an 888poker withdrawal.I requested a withdrawal of $479, but the withdrawal remained stuck on “Awaiting Process” for almost a month. After a few days, 888 requested additional verification documents, which I submitted immediately. After that, I received no clear explanation for the delay.After several weeks, I contacted customer support and was told that my case would be treated as a high-priority matter. However, the withdrawal still did not move forward.I eventually sent a formal complaint stating that, unless the matter was resolved, I would escalate it to the Malta Gaming Authority (MGA) and the appropriate dispute-resolution process.Shortly afterwards, 888 returned the money to my playing balance. I immediately explained that I did not want to play with the money and simply wanted to withdraw it. I submitted a new withdrawal request, and the money was finally paid to my bank account during the following week.I am glad that I eventually received my money, but the whole process took far too long and required a formal complaint and the threat of escalating the matter to the MGA before the withdrawal was processed.My advice to other players: keep records of all messages and documents, and do not rely only on live chat if your withdrawal is delayed. Submit a formal written complaint if the issue is not resolved.
