888 — player complaint #16398, 2026-08-15: withheld payouts
888: a player complaint filed on 2026-08-15, about withheld payouts. Published on Trustpilot. One of 187 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
"I do not recommend this site, even though I have not had any problems with withdrawals until now. I was a VIP member and for 5 years I used the same bank account that was accepted by 888. After a few larger withdrawals, they blocked me, claiming that the bank's IBAN does not match my country of residence, and they blocked my withdrawals while also removing other withdrawal methods, such as cards. Contact with customer service is non-existent, and they are deliberately stalling. I just want to add that this is an unlawful action because... bank cannot reject your transfer solely because your IBAN (Latvia) differs from your registered residential address (Malta).Legal basis: this is explicitly prohibited under Article 9 of Regulation (EU) No 260/2012 (the SEPA Regulation), which forbids "IBAN discrimination." Banks are required to verify the IBAN number and the account holder's name—not the residential address. Therefore, your Latvian IBAN remains fully valid and compliant, and cannot be legally rejected on that ground
