1xBet— player complaints: 329 in English

I have been trying to withdraw my money from 1xBet, they are rejecting my transaction for whatever reason of the operator 

I am submitting a complaint against 1xBet (Caecus N.V. – License No. 1668/JAZ) regarding an issue with my deposit. I made a deposit of 40,000.00 DZD on 14/04/2025, but the funds have not been credited to my account after 22 days. I have contacted 1xBet support multiple times regarding this issue, but I have not received any satisfactory response or clarification regarding the delay in the deposit. Amount involved: 40,000.00 DZD Date of the incident: 14/04/2025 Please note that I have attached all relevant evidence, including my correspondence with their support team. I kindly request your assistance in resolving this matter as soon as possible. Thank you for your time and cooperation.

**I had an player account with 24 000 MAD and they cancel all my winnings and return my deposit which is 14 000 MAD** **They sent these email** Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company: Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable: 1. To block (close) the account (including any multi-accounts), which may entail: - all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you - at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account). 2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation). The decision was made after rigorous investigation of the case by The Security Department. We ask you not to create gaming accounts with The Company. Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal. All further questions concerning the case of blocking from your side will be ignored. You can withdraw the deposited sum only. **Obviously, I only have one player account, a very good excuse not to pay my winnings, so I strongly contest this. Please need your help so that they can provide proof and show us where these multiple accounts are. Who are they linked to? Otherwise it is THEFT.**

Please , I did Registered to open online Account in Casino Company Call : ( 1xbet ) for some years ago and Again , This is my ACCOUNT ID : ( ▇▇▇▇▇▇▇▇▇ ) in that Casino Company and Again , I did Deposited MONEY into my Account with MTN MOBILE MONEY : ( ▇▇▇▇▇▇▇▇▇▇ ) , Where I did Played Several SCRATCH and WIN CARD Call : ( SCRATCH PLATINUM ) and WON , But that Online Casino Company had refused to Send my PAYMENT CLAIM for Me , Up till Now , So I wanted your Company to Check with ATTACHED SCREENSHOT Receipt and Process to investigate to Recover all my Past PAYMENT CLAIMS plus COMPENSATION for me to GHANA Now and Send me the Payment Transaction Transfer Receipt by my Email Now , So I am waiting for reply now

Dear Sir/Madam, I am writing to formally report serious misconduct by the betting platform 1xBet. My account was unjustly closed by their security team, and despite informing my account manager that I would be inactive for seven days due to my mother’s eye surgery, no consideration was given. At the time of the closure: I had over 5,000 BDT in my account. I had conducted over 900,000 BDT in transactions that month, with 30,000 BDT in commissions pending. My Customer ID: ▇▇▇▇▇▇▇ Username: ▇▇▇▇▇▇▇▇ Reddy ID: ▇▇▇▇▇▇▇▇▇▇▇ Email:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ For 3 days prior to the closure, my manager harassed me by requesting personal photos and videos, which I was pressured into providing. Following this, they blocked me without resolution. Worse yet, I am not alone. Five other users I know personally also had their accounts frozen by 1xBet's "security team" without any valid reason. Collectively, they lost over 30,000 BDT, and their complaints were ignored. This pattern of: Freezing accounts of winning or high-volume users Blocking commissions Harassing users Withholding funds without cause …is a clear violation of fair gaming standards and ethical practices. It appears 1xBet targets profitable users and blocks their accounts under the guise of “security” while ignoring genuine customer service. I urge your authority to investigate 1xBet and take immediate disciplinary action, including possible license suspension or cancellation. I am prepared to provide evidence, including screenshots, transaction history, and chat logs, upon request. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I am writing to file a formal complaint against the online casino 1xBet (▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇). I am unable to access my account even though I am entering the correct password. The system keeps showing a "wrong password" error. I contacted 1xBet’s customer support through email, provided all the required verification documents, and also shared proof of account ownership, but unfortunately, I have not received any response or solution from their side. My account details are: Username: ▇▇▇▇▇▇▇▇▇▇▇▇r Account ID: ▇▇▇▇▇▇▇▇▇ Registered Country: Pakistan Registration Date: 19/06/2024 I have attached a screenshot of my account profile as evidence. Despite repeated attempts to resolve the issue directly with the casino, they have failed to respond within a reasonable timeframe. Therefore, I request the regulatory authority to investigate this matter and assist me in restoring access to my account. Thank you for your attention and support. Sincerely, ▇▇▇▇▇▇

I am writing to bring to your attention a recent XRP transaction I completed, which has **not yet been credited** to my 1xBet account. The transaction was **successful and validated on the XRP Ledger**, and all details are provided below for your verification. **🔹 Transaction Details:** - **Transaction Hash:** `▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇` - **Date & Time (UTC):** 2025-04-18 07:26:50 - **Source Wallet Address:** `▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇` - **Destination Wallet Address (1xBet):** `▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇` - **Destination Tag:** ▇▇▇▇▇▇▇▇ - **Delivered Amount:** 38.9 XRP - **Ledger Number:** ▇▇▇▇▇▇▇▇▇ - **XRPL Fee:** 0.00002 XRP - **CTID:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ This payment has been confirmed as successful on the XRP blockchain and should have reflected in my 1xBet account by now. I request you to **kindly investigate the matter and credit the amount to my account as soon as possible**. If any additional details are needed from my side, I am happy to provide them promptly. Looking forward to your swift action and resolution.

Blocage abusif de mon compte sous prétexte que j'ai plusieurs comptes alors que j'ai un seul compte et ils ont bloqué le compte avec tout mon argent.

#### Hello, My name is ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ and my 1xBet account (User ID: ▇▇▇▇▇▇▇▇▇▇) has been unfairly blocked. I registered using my real identity and submitted all requested documents, including a valid ID and clear photos. Despite this, 1xBet refuses to verify my account. I sent multiple emails and provided full evidence (via email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇), but I have received no reply from them. My account is now completely restricted – I cannot place bets, withdraw money, or use any features. The funds inside my account are blocked, and I am not being given any proper explanation. This seems like fraud and unethical behavior by 1xBet. Please assist me in recovering access to my account and getting my money back. I am attaching all necessary evidence if required. Thank you in advance for your help. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Email:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 1xBet ID: ▇▇▇▇▇▇▇▇▇▇

Dear AskGamblers Team, I am facing a serious issue with withdrawing my funds from 1xBet. I requested a withdrawal of ₹19,900 EGP on December 11, 2024, at 6:34 PM Cairo time, but the amount has not been credited to my Vodafone Cash account until now. Withdrawal Details: Withdrawal Request ID: ▇▇▇▇▇▇▇▇▇▇ 1xBet Account ID: ▇▇▇▇▇▇▇▇▇▇ Registered Email on 1xBet: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Vodafone Cash Number: ▇▇▇▇▇▇▇▇▇▇▇ Request Date: 11/12/2024 Time: 6:34 PM Cairo time Issue Details: My 1xBet account shows the withdrawal as "Completed", but the funds were never received in my Vodafone Cash account. I contacted Vodafone Cash support, and they confirmed that no transaction was received from 1xBet. 1xBet support requested a stamped account statement from Vodafone, but obtaining this document requires special approval from the administrative authority, making the process extremely difficult. Despite the difficulty, I managed to obtain an official PDF account statement from Vodafone and also visited a Vodafone branch to collect a hard copy, which I photographed and sent to 1xBet. After this, 1xBet support sent me a fake transaction confirmation claiming the withdrawal was processed, but my bank statement clearly proves that I never received any funds, indicating misleading information from their side. Attachments: Screenshot of the withdrawal request from 1xBet. Vodafone Cash account statement (both PDF and photographed copy). My conversations with 1xBet support regarding the issue. A copy of the fake transaction confirmation sent by 1xBet support. My Request: I kindly ask AskGamblers to intervene immediately to resolve this issue. The evidence I have provided clearly shows that I never received the amount, despite 1xBet claiming that the withdrawal was successful. I request that my rightful funds be refunded as soon as possible. Thank you for your support. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇

Hello, I have been a user of the 1xBet website for about 10 years. Around 2 years ago, I deposited a significant amount of money, approximately 700 million Iranian Rials, into my account on the website. However, my account was suspended by the site, and they requested identification documents from me. I provided all the requested documents, including proof of my deposit, to confirm that the money was sent from my personal account. Despite fulfilling all their requests, they keep coming up with new excuses and have not reactivated my account. In their latest email, they asked me to print and mail a series of question-and-answer forms (which I completed on the website) to Mexico. However, I am unable to send mail to Mexico from Iran. I even tried to send it from Dubai, but the postal service there requires the recipient's full name and phone number, which the website refuses to provide. Before officially filing my complaint with you, I wanted to explain my issue. If you need any additional information to investigate my case, please let me know, and I will provide it. I have screenshots of all my email communications with their support team and proof of all my deposits to the website. Please guide me on what I should do. My entire life savings are blocked in this account, and it has completely destroyed my life. Thank you for your assistance.

O cassino 1xbet me deve 4152.72 reais, acontece que o cassino está fazendo comigo não se faz nem com um cachorro, o cassino exige um laudo médico para desbloquear minha conta, veja o absurdo que o cassino pede, e veja que o cassino fez eu entregar um atestado médico dizendo que ia me pagar, e isso não ocorreu, e agora pediu um novo atestado veja no print em anexo a humilhação que esse cassino chega a fazer com os jogadores, o cassino 1xbet é a vergonha mundial dos cassinos

I made a bet worth 78 reais on a correct result in virtual sports, an odds of 53.24 that had to return 4,152.72 reais to my player account, but the 1xbet website didn't pay me the bet, I have all the evidence and it proves that the 1xbet website acted in bad faith to not pay me the amount in question, and even created an image pretending to be me claiming that I made allegations that I was addicted, but it is contradictory, as I also contacted 1xbet support chat and the customer service says that my account never had a request for blocking due to an error, I also contacted the regulator and I did not receive a fair judgment, the regulator also had to re-analyze my case in question and until today it has not responded to me, more than 5 months passed and I didn't get a response from the REGULATOR, only a response from the administrator, as the regulator decided to support the 1xbet website, but I appealed the decision and he had to carry out my case, but I informed him, I was unsuccessful because the regulator of both the 1xbet casino is the same, I draw my conclusions from the fact that the emails received from both I have all the evidence, even recordings that I won the bet, but the site uses a screenshot in English, which doesn't show my name or me logged into the account, just the ID number, all in English, it doesn't justify I enter a chat in English when my language is Brazilian Portuguese, I have all the evidence that proves that I am right and that the site is using this to not pay me words from the email received by the 1XBET website 👇 Hello [EDIT]! As you have been informed on several occasions, at this time, this is the situation: 1. You placed a bet of R$78.00. The bet was charged to your account, but the amount was not credited to the game provider (which is not controlled by 1xBet). Therefore the bet was not registered in the system. Since the bet has not been registered, there are no amounts to receive. The Company cannot pay gains for something that does not exist. The essence of this bet did not occur. Proof of all aforementioned information was provided at the time of your request to the licensee and was accepted as true and correct by the licensee. 2. We understand your frustration and you are not to blame in this situation, just as the Company is not to blame here. However, we were ready to offer you a bonus for the value of the aforementioned bet, which was not registered, as a demonstration of loyalty to our customers. Unfortunately, you yourself contacted our support team and asked to block your account due to gambling addiction - ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 3. Therefore, in accordance with the Company's Terms and Conditions, we will be able to provide you with the bonus only after we receive confirmation that you can gamble in a controlled manner and are not addicted to gambling. 4. We have also already informed you of the licensee's decision, which in this case is decided in favor of the Company, because 1xBet acted in accordance with the public information on our website to which the Company referred and provided supporting statements. 5. Due to your request to the licensee, we cannot resolve this situation in any other way. Either you confirm that you do not have a gambling addiction, your account remains for you to use and you receive the bonus mentioned above, or your account is blocked as per your request to the Support Team to close it due to gambling addiction. We hope this can clarify the situation clearly. If you have any further questions, please let us know. Thanks for your cooperation! Yours sincerely, The 1xBet team but in the middle of the outcome of the 1xbet suite they leaked this image where it shows that I'm not even logged into the account ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Now here are the images that prove that I won the bet, and also show that I contacted support, you didn't understand my language, I had to use an image translator, and I also have a recording of it if needed. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hello,am [EDIT],account id [EDIT],am customer of 1xbet,my account have been locked since october 2022 so I started the process of unlocking it,i provided my id card and bank statements to them but I did an accident and had a surgery and was not able to walk for almost a year,after my rehabilitation,I constated that I can't have access to my account and even the last documents asked from security team,I provided it but they are not answering,please assist me. thanks

Hello! 1xbet casino took my 1567 USD! Confiscation of funds is possible only in the presence of gross violations on the part of the player. And I did not violate anything, all my actions comply with the legal documents of the casino. All checks were successfully passed by me, all the requested documents were sent and accepted by the casino. So that you understand how many checks and sending documents in question - I will indicate everything in chronological order. On 11/17/2021 I sent a passport photo (pages #1,2,3,11); On 11/18/2021, I sent screenshots of Skrill and Neteller payment wallets; On 12/10/2021, I sent a selfie with a passport next to my face against the background of correspondence with the casino support service; On 12/14/2021 I sent a selfie with a sheet of paper with the current date and the code provided by the casino; On 12/14/2021, I received a letter from the casino about blocking my account. In response to my appeal against the blocking, the casino asked me to fill out a questionnaire and upload a screenshot of the document confirming the deposit at the casino. On 12/23/2021, the casino’s claim was fulfilled by me in full. On 12/27/2021, I provided a document confirming the source of funds for the deposit at the casino. On March 31, 2022, I filled out the form on the casino website. 04/04/2022 I sent a selfie with a passport in hand with the current date and the code received from the casino. The casino requested verification through Skype. I wrote to the casino many times indicating a date that was convenient for me. On 07/27/2022, I received a letter from the casino about the successful completion of Skype-call. On July 29, 2022, I filled out a questionnaire on the website indicating personal data and all the information requested. On 08/03/2022, at the request of the casino, I filled out the questionnaire with my own hand and sent it by a simple letter by mail to the details specified by the casino. On 08/09/2022, the casino again asked me to go through Skype verification. I said that I was ready to go through skype verification on August 19th. On August 19, the casino sent me a message saying that my account was closed. I was only able to receive $2,723 out of $4,290 in my account balance. 1567 dollars were confiscated by the casino. On 08/19/2022 I sent a claim to the casino. But, unfortunately, the casino refuses to pay me my 1567 US dollars. By reviewing the information provided to you, you can verify that a very thorough background check has been carried out on me and my account. I declare that all documents sent to the casino are valid. All information provided in the questionnaires and completed forms is true. I did not allow any violations of the rules of the casino. I ask you to help me achieve justice - in obtaining my 1567 US dollars. Thank you in advance.

Hi team.. Can you help me with this? I played live monopoly on 8th Jun 2022 and the time you can see in game history in video which I attached in email. The game actual bonus is chance 2x on 4 rolls and the dice shown as 1st dice roll 2 and 5 total 7 chance 10x 2nd dice roll 1 and 3 total 4 it went to jail 3rd dice roll 6 and 6 total 12 it is 6x 4th dice roll 2 and 6 total 8 it went to jail 5th dice roll 5 and 5 total 10 it shown as 14x but its wrong from jail 10 means it should be 250x I reported this issue with customer support but I didn't get any proper resolution and response from them as this game provider please provide solution I have video proof and screenshot from my live game if needed

Hi, I have been cheated in the 1x bet casino games. winners are being biased in the game. I have been playing a game called golden bacarrat and I have noticed that 3rd card is being drawn at times when we are not supposed to draw and making us loose the game. I have reached the customer care they just don't respond properly.Open reply they give is it works correctly. I have all the screenshots captured and they are just not helping in the issue. Could you please look into this and help

Dear Sir//Madam! I ask you to help me return my 195 dollars, which 1xbet casino withheld. I draw your attention to the fact that the casino did not give me the opportunity to play, having informed on December 20 about the restriction in the game at its discretion. Nevertheless, taking into account the successfully passed verification, the casino gave me the opportunity to withdraw funds. But since I did not have the opportunity to play, then finding my funds in the account became meaningless, I decided to withdraw them. But not all the funds came to my wallet - the casino kept $ 195. I believe that the casino's actions to withhold funds were illegal, because I did not even play !!! I ask you to help return them.

Good day! Hope you can help me get back my $ 292.5 that 1xBET casino did not credit to my payment wallet. On September 22, I received a notification from the casino about the completion of verification and permission to withdraw funds. After reviewing this message, on the same day I bet $ 2,925 on the withdrawal. But I only received $ 2632.5. $ 292.5 didn’t reach me. I immediately drew the attention of the casino to this, for several days I was informed that they were considering my situation. On September 26, the casino notified me that my funds were successfully credited to my account. But, after checking the balance of my Neteller payment wallet, I still did not find $ 292.5 on it. On September 27, I sent a screenshot of the withdrawal to the casino. On September 28, I re-reported the lack of funds, attached to the message an extract from my payment wallet (confirmation of the amount credited to the wallet) and a screenshot of the withdrawal from the casino (confirmation of the withdrawn amount). After examining the evidence I provided and realizing that it was not possible to mislead me, the casino sent a message that in special cases, for some gaming accounts, they may cancel the commission compensation. On September 28, I sent a claim to the casino, in response to which the casino reported that all consultations on my appeal had been provided earlier. Please also note that collecting a commission without prior notice violates my civil rights. I must be properly notified of the collection of the commission, as well as its amount, immediately before the withdrawal of funds. I was able to assume that the commission was charged only when I saw that the deposited amount did not correspond to the withdrawal amount. And the casino assured me for a week that the funds were successfully credited to my wallet. With the above in mind, I am asking you to help restore justice and return my $ 292.5 to me.

Good day! I am writing to you in the hope that you can help me with the 1xbet casino (hereinafter referred to as the casino). On September 16, the casino asked me for an ID, I immediately sent it. Also, on September 17, at the casino's request, I sent a photo of my passport in jpg format. On September 20, I sent screenshots of the Skrill payment wallet (there was a deposit from it). On September 23, he sent a selfie with an ID in the background of correspondence with the casino security department. On September 28, I posted a selfie in the best quality (as indicated by the casino). On September 28, the casino asked me about relationships with certain individuals. Since they are unfamiliar to me, this is what I indicated in the answer. On September 30, I received a notification that I can withdraw my funds. I sent for withdrawal all the money from my account ($ 2480), but the casino transferred only $ 2212.2 to my wallet. I repeatedly contacted the casino, informing that the money was not received in full, that $ 245.8 was missing, asked the casino to justify their actions. The casino only pointed to clause 7.10 In certain circumstances and for certain customers, 1xBet may decide not to refund service fees imposed by payment systems on deposits or withdrawals that 1xBet normally refunds. But the casino did not provide an answer to the question, were there any violations of the rules of the casino in my actions? I guess not. In this case, what circumstances are we talking about? I was deducted 10% of the withdrawn funds, and I have the right to know what caused this! Please help me get my $ 245.8 back.