1xBet — player complaint #13942, 2026-06-30: account blocks
1xBet: a player complaint filed on 2026-06-30, about account blocks, 93,700 RUB in dispute. Published on Casino Guru. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1xBet Casino - Player's account closure request was ignored.
The player from Russia had requested to have his account blocked due to gambling addiction, but the request was ignored, allowing him to continue playing. After experiencing significant delays in fund credits and losses, he was seeking a refund of 93,700 rubles. We asked him to provide the original email thread with his January 15, 2025 self-exclusion request and the casino’s reply, but he did not submit the required evidence. As a result, we rejected the complaint as unjustified because the available information was insufficient to verify a responsible gambling breach or support a refund claim.
