1xBet - Don't pay!
I made a bet worth 78 reais on a correct result in virtual sports, an odds of 53.24 that had to return 4,152.72 reais to my player account, but the 1xbet website didn't pay me the bet, I have all the evidence and it proves that the 1xbet website acted in bad faith to not pay me the amount in question, and even created an image pretending to be me claiming that I made allegations that I was addicted, but it is contradictory, as I also contacted 1xbet support chat and the customer service says that my account never had a request for blocking due to an error, I also contacted the regulator and I did not receive a fair judgment, the regulator also had to re-analyze my case in question and until today it has not responded to me, more than 5 months passed and I didn't get a response from the REGULATOR, only a response from the administrator, as the regulator decided to support the 1xbet website, but I appealed the decision and he had to carry out my case, but I informed him, I was unsuccessful because the regulator of both the 1xbet casino is the same, I draw my conclusions from the fact that the emails received from both
I have all the evidence, even recordings that I won the bet, but the site uses a screenshot in English, which doesn't show my name or me logged into the account, just the ID number, all in English, it doesn't justify I enter a chat in English when my language is Brazilian Portuguese, I have all the evidence that proves that I am right and that the site is using this to not pay me words from the email received by the 1XBET website 👇
Hello [EDIT]!
As you have been informed on several occasions, at this time, this is the situation:
1. You placed a bet of R$78.00. The bet was charged to your account, but the amount was not credited to the game provider (which is not controlled by 1xBet). Therefore the bet was not registered in the system. Since the bet has not been registered, there are no amounts to receive. The Company cannot pay gains for something that does not exist. The essence of this bet did not occur.
Proof of all aforementioned information was provided at the time of your request to the licensee and was accepted as true and correct by the licensee.
2. We understand your frustration and you are not to blame in this situation, just as the Company is not to blame here. However, we were ready to offer you a bonus for the value of the aforementioned bet, which was not registered, as a demonstration of loyalty to our customers. Unfortunately, you yourself contacted our support team and asked to block your account due to gambling addiction - ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
3. Therefore, in accordance with the Company's Terms and Conditions, we will be able to provide you with the bonus only after we receive confirmation that you can gamble in a controlled manner and are not addicted to gambling.
4. We have also already informed you of the licensee's decision, which in this case is decided in favor of the Company, because 1xBet acted in accordance with the public information on our website to which the Company referred and provided supporting statements.
5. Due to your request to the licensee, we cannot resolve this situation in any other way. Either you confirm that you do not have a gambling addiction, your account remains for you to use and you receive the bonus mentioned above, or your account is blocked as per your request to the Support Team to close it due to gambling addiction.
We hope this can clarify the situation clearly.
If you have any further questions, please let us know. Thanks for your cooperation!
Yours sincerely,
The 1xBet team
but in the middle of the outcome of the 1xbet suite they leaked this image where it shows that I'm not even logged into the account ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Now here are the images that prove that I won the bet, and also show that I contacted support, you didn't understand my language, I had to use an image translator, and I also have a recording of it if needed.
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