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1xBet — player complaint #25839, 2026-09-22: withheld payouts

1xBet: a player complaint filed on 2026-09-22, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-22 Trustpilot Withheld payouts

Extremely disappointing

Extremely disappointing — deposits work perfectly, but cashback and withdrawals are always a problemI have been using 1xBet Pakistan for some time, and I have become extremely disappointed with the way VIP cashback and withdrawals are being handled.What is particularly frustrating is the inconsistency. Whenever I deposit money, I have never seen technical problems, maintenance, or unexplained interruptions. Deposits seem to work exactly when the customer is putting money into the platform.But when it comes to VIP cashback and withdrawals, suddenly there is always some problem.I currently have PKR 4,400 showing as VIP cashback, but I am unable to withdraw it. This is money that is being displayed in my account, yet I cannot access it. If 1xBet offers VIP cashback as part of its customer rewards, then the company should honor those rewards and provide a clear explanation when customers cannot withdraw them.Honestly, this situation is seriously damaging my trust in the platform. A legitimate business should not give customers the impression that depositing money is easy while receiving cashback or withdrawing funds becomes complicated.The repeated problems with withdrawals and VIP cashback also make me question the stability of 1xBet Pakistan. I cannot say that the company is closing, but the way these issues are being handled certainly gives customers reason to worry about whether the platform is operating normally.1xBet needs to stop giving customers vague explanations and clearly explain what is happening with VIP cashback and withdrawals. Customers deserve transparency, and if PKR 4,400 is showing as available cashback, there should be a clear reason why it cannot be withdrawn and a clear timeframe for resolving it.Very disappointing experience.

Complaint data

Case number
#25839
Filed
2026-09-22
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
73 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
271 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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