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1xBet — player complaint #24754, 2026-09-16: withheld payouts

1xBet: a player complaint filed on 2026-09-16, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-16 Trustpilot Withheld payouts

Where Is 1xBet’s Curaçao Gaming Authority Regulatory Seal?

1xbet has an outstanding payment obligation with me that has gone unaddressed for over a year, and while reviewing the regulatory information provided on their website, I noticed something concerning.1xBet states that 1xbet.com is operated by Caecus N.V. under Curaçao Gaming Authority licence OGL/2024/1262/0493.However, despite searching the website, I have been unable to locate the official CGA regulatory seal.The website contains written information referring to the Curaçao licence, but I cannot find the actual regulatory seal that allows players to verify the licence through the regulator.This should be a very straightforward question for 1xBet to answer:Where specifically on 1xbet.com is the official Curaçao Gaming Authority regulatory seal displayed?If the seal is present, please provide the specific location or page where customers can see and verify it.Given that I already have an unresolved payment obligation with 1xBet, being able to independently verify the regulatory information displayed to customers is particularly important to me.I am simply asking 1xBet to identify where its CGA regulatory seal can be found on the website.

Complaint data

Case number
#24754
Filed
2026-09-16
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
107 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
169 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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