1xBet — player complaint #25302, 2026-09-19: withheld payouts
1xBet: a player complaint filed on 2026-09-19, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Diamond VIP Cashback blocked for a week – Support keeps using "Maintenance" excuse!
I am a high-tier Diamond VIP player, but 1xBet is currently refusing to release my VIP cashback refund. It has been almost a week, and the cashback button is completely stuck or greyed out.Every time I contact email support, I get the exact same generic, automated reply saying the system is "under maintenance." A week-long maintenance for top-tier VIP players who bet massive amounts is completely unacceptable. This looks like a deliberate delay tactic to avoid paying out large Diamond cashback balances.My Account ID is: [1202049435]I demand that the VIP Management Team look into my account immediately and credit my cashback balance manually.
