1xBet — player complaint #1967, 2026-08-05: withheld payouts
1xBet: a player complaint filed on 2026-08-05, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about 1xBet: statuses, disputed sums, risk index →
Deliberate Harassment: 1xBet Refuses to Refund My Original Deposit of 30,001 BDT for 6–7 Months (ID: 1081089705)I am writing this review to expose the severe harassment and unfair treatment I have been facing from 1xBet for the last 6 to 7 months.According to 1xBet's own terms and conditions, in the event of an account dispute or resolution, the company is obligated to refund the player's original deposit amount (excluding any bonus funds or winnings). I accepted this condition and requested only my initial deposit money back without claiming any winnings or bonuses.Despite agreeing to their rules, 1xBet has completely stopped communicating with me. For almost 6 to 7 months, I have been repeatedly emailing them from my registered email address, but they fail to respond. Their live chat support continuously provides misleading and automated directions without giving any real resolution.I do not want any bonus or extra winnings. I only want my original deposit of 30,001 BDT back. It is unacceptable for a global betting platform to hold onto a user's original deposit and completely ignore all communications for months.Account Details for Verification:Player ID: 1081089705Registered Email: Claim Amount: Original Deposit (30,001 BDT)I demand that 1xBet refund my original deposit immediately to my payment method and stop this continuous harassment.02/08/2026Update / Response to 1xBet Reply:I kindly request a fair and proper investigation into my account history, along with an accurate calculation of my overall transactions. If an accurate calculation shows that I am entitled to any refund or legitimate payout, I ask that the exact eligible amount be returned to me accordingly. I simply seek a correct, fair, and transparent resolution based on an honest review of the numbers.****Update / Response to 1xBet Reply:According to your stated policy, if a rule violation occurs, winnings and bonus funds are not paid out, but the player is permitted to withdraw their original deposit.I fully respect your rules. I am NOT asking for any winnings, profits, or bonus funds.My current account balance is 50,601 BDT. I kindly request you to conduct a proper and fair calculation of my total deposit and withdrawal history. After deducting all winnings and bonus amounts according to your company rules, please allow me to withdraw whatever remaining portion of my original deposit money I am legitimately entitled to receive.Thank you.05/08/2026Update / Final Notice to 1xBet:It has been several days, and 1xBet is completely ignoring my lawful request. In their own response, they admitted that deposits are refundable, yet when I asked for a fair and transparent calculation to return only my eligible deposit money (excluding all winnings and bonuses), they stopped responding.Holding a customer's original deposit while ignoring clear policy terms is nothing short of deceitful practices. If my remaining eligible deposit is not calculated and processed for withdrawal immediately, I will be forced to escalate this formal complaint to international gambling regulators (such as Curaçao eGaming) and report this practice on all public resolution forums.Process my legitimate deposit refund now.
Complaint data
- Case number
- #1967
- Filed
- 2026-08-05
- Status
- Status unknown
- Category
- Withheld payouts
- Place among complaints about 1xBet
- 273 of 410 by date, newest first
- Source
- Trustpilot — original ↗
- Text
- 492 words, as published
All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.
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