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1xBet — player complaint #1964, 2026-08-05: withheld payouts

1xBet: a player complaint filed on 2026-08-05, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-05 Trustpilot Withheld payouts

Unfairly Blocked Account and Withheld Initial Principal Deposit! (Player ID: 1742929061)

I am writing this review to warn everyone about 1xBet’s unethical behavior. I fully complied with all their verification requirements, submitted every document they requested, and followed all their terms. Yet, 1xBet blocked my account and has refused to return even my original principal deposit!​In their official communications, 1xBet stated that the initial deposit balance would be refunded to my payment channel upon account closure/investigation. However, as soon as I accepted their decision and formally requested my own original deposit back, their Security Department stopped responding entirely and withheld my funds. They have completely ignored my emails and cut off communication!​This is a clear refusal to honor their own stated policies and return a player’s initial funds.​Player ID: 1742929061​Query Reference: #93674725​I have already escalated this matter by filing an official complaint with the Curaçao Gaming Authority (CGA). I strongly urge potential customers to stay away from 1xBet—they will block your account and keep your initial money without giving any support!Update / Response to 1xBet Reply:​As stated in your own response, "withdrawals are permitted only for deposits, not winnings."​I would like to clarify that I am NOT claiming any winnings, profits, or bonus funds. I am strictly requesting the refund/withdrawal of my original deposit money, as per your company's official policy.​Since I am complying with your rule and only seeking my initial deposit back, please grant me permission to withdraw my deposit amount to my payment method without further delay.☠️1xBet is a completely fraud and scam company. Even after I agreed to all of their terms and conditions, they are completely silent and dodging the issue regarding the refund of my original deposit.​Do they really think their responsibility ends by simply posting an automated, copy-pasted reply? This company illegally freezes and steals thousands of millions of dollars from players by using automated excuses and ignoring legitimate queries.​1xBet is nothing but a fraudulent operation that traps users' hard-earned money. Beware of this scam!

Complaint data

Case number
#1964
Filed
2026-08-05
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
272 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
321 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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