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1xBet — player complaint #1941, 2026-08-06: withheld payouts

1xBet: a player complaint filed on 2026-08-06, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-06 Trustpilot Withheld payouts

1xBet Withholding My Withdrawal Despite 12 Days of Completed Verification – Player ID: 1512012065

**Subject: 1xBet Withholding My Withdrawal Despite 12 Days of Completed Verification – Player ID: 1512012065**I am filing this complaint regarding the unreasonable and ongoing delay by 1xBet in processing my withdrawal and completing my account verification.The issue began on **26 July 2026**, when my withdrawal was suddenly placed on hold and my account was restricted for verification. On the same day, I submitted all the personal identification documents requested by the verification team.On the following day, I was informed that my documents would be reviewed and that I should wait. Since then, I have followed up with the support team almost every day. However, instead of receiving meaningful updates, I have repeatedly received the same generic copy-and-paste responses, with no explanation, no estimated completion time, and no indication of whether there is any issue with my documents.What is particularly concerning is the pattern of this verification process. Approximately every third day, 1xBet requests one additional document. I submit it immediately, after which communication goes silent again, followed only by more automated template replies. This cycle has continued for **12 days**, and as of today, my verification remains unresolved.My account currently holds approximately **₹273,000 (INR)**—a significant amount of my hard-earned money. The continued withholding of these funds without transparency has caused me considerable financial stress and emotional distress.To support this complaint, I have attached:* Around **50 emails** documenting my repeated follow-ups and the repetitive responses from 1xBet.* Screenshots of my pending withdrawal and account balance.* Copies of every verification document requested and submitted.* The complete email trail showing my cooperation throughout the process.I have **fully complied** with every verification request and have submitted every document without delay. Despite this, 1xBet continues to withhold my funds while providing no meaningful progress updates or realistic timeframe for resolution.Based on my experience, this prolonged and repetitive verification process appears to be an unreasonable delay in processing a legitimate withdrawal. I respectfully request that this matter be investigated and that 1xBet be required to complete my verification and release my funds immediately.I also urge other players to exercise caution and research similar complaints before depositing significant amounts, as my experience has raised serious concerns about the way withdrawal verification is being handled.

Complaint data

Case number
#1941
Filed
2026-08-06
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
266 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
367 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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