1xBet — player complaint #14590, 2026-06-02: account blocks
1xBet: a player complaint filed on 2026-06-02, about account blocks, status — rejected. Published on Casino Guru. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1xBet Casino - Player's account has been restricted.
The player from Bangladesh was unable to withdraw his balance of 50,689.9 BDT because 1xBet had placed his account in an ongoing verification deadlock for over 100 days. Despite submitting all requested documentation, he encountered a frozen cash-out screen and received no communication from the casino's support team. The issue arose because the personal details on the player's official identification documents did not match the information registered on his casino account, including discrepancies in name, date of birth, and document number. The casino refused to complete verification or process the withdrawal until documents matching the account registration details were provided. After reviewing all evidence and explanations, we concluded that the casino's position was consistent with standard KYC and AML requirements and rejected the complaint due to the player's failure to provide accurate registration information.
