1win — player complaint #78455, 2026-10-28: withheld payouts
1win: a player complaint filed on 2026-10-28, about withheld payouts, 5,000 INR in dispute. Published on AskGamblers. One of 243 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Reason: Declined payment
Hello 1win Support Team,I made a deposit of ₹5,000 into my 1win account (ID: 330089304) via PhonePe, but the amount has not been credited to my balance yet. The payment was successfully debited from my bank account and shows as successful on PhonePe. However, in my 1win transaction history, the request status shows Completed below, while displaying Canceled under the ₹5,000 PhonePe entry. Please find the transaction details below:1win Account ID: 330089304Request Number: SPP-2081309 Deposit Amount: ₹5,000 Payment Method: PhonePe UTR Number: 531552095639 PhonePe Transaction ID: T2610080649046998554736 Paid To (Merchant / UPI ID): Jas Holidays (jasholidayshcluv@topay) Debited Account: XXXXXXXXXX9153 Transaction Date & Time: 8 October 2026 at 6:49 AM 1win Request Created Time: 8 October 2026 at 07:18 AM I have attached screenshots of the PhonePe payment receipt and the 1win request status to this email. Please verify the payment using the UTR number and credit ₹5,000 to my 1win wallet as soon as possible. Thank you,1win User ID: 330089304
