1win — player complaint #78080, 2026-10-11: withheld payouts

Reason: Amount not credited My 1Win Account ID is 377686020. I deposited ₹1,500 on 19 September 2026 at 7:48 PM, but the amount has still not been credited to my account.Every time I contact support, I am told to wait 72 hours. After 72 hours, I contact support again and I am again told to wait another 72 hours. After making me wait, your team again asks for my bank statement and payment proof. I have already submitted my bank statement and payment proof at least 10 times.UPI Transaction ID: T26091­919­483­302­980­89946UTR: 515972486589Amount: ₹1,500Please stop asking me to wait another 72 hours and stop requesting the same documents repeatedly. Please investigate and credit my ₹1,500 immediately or provide a proper final resolution. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,The AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on. AskGamblers • Support Team 1 week ago Dear @moham­mad­sha­kil­ahmed1,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1win Casino • Representative 1 week ago Hello! We have thoroughly reviewed the information on your account and can confirm that this deposit was successfully credited to your gaming account. However, before the crediting process was finished, you asked our support team via chat to block your account. In accordance with your request, the account has been blocked. The funds are currently held in your account balance. AskGamblers • Support Team 1 week ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.