Virement
Subject: 1win.io – Withdrawal of 920 CAD not received after one monthHello,I am submitting this complaint regarding a withdrawal of 920 CAD that I requested on the online gambling platform 1win.io approximately one month ago.Despite waiting for several weeks, I have still not received my money.After submitting my withdrawal request, I was asked to complete an identity verification procedure. I cooperated fully and provided all the requested identification documents.I have contacted 1win customer support numerous times to ask about the status of my withdrawal and when I could expect to receive my funds.Unfortunately, despite my repeated follow-ups and full cooperation, the situation remains unresolved.I have followed all the procedures requested by the casino, and I do not understand why my withdrawal has still not been paid.I have now been waiting for approximately one month, without receiving my 920 CAD or a satisfactory explanation for this delay.This situation has caused me considerable frustration and financial stress. I believe I have been patient and have done everything necessary to resolve the issue directly with the casino.I am therefore requesting your assistance to contact 1win, investigate the reason for the delay and help me recover my 920 CAD as soon as possible.I can provide proof of my withdrawal request, identity verification and previous communications with customer support.Thank you for your assistance.Casino: 1win.ioPlayer account ID: 378283902Withdrawal amount: 920 CADWaiting time: Approximately one monthIdentity verification: Documents submittedCurrent status: Payment not received
