1win — player complaint #13362, 2026-03-21: account blocks
1win: a player complaint filed on 2026-03-21, about account blocks, 3,160 BRL in dispute, status — rejected. Published on Casino Guru. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1win Casino - Player’s account is blocked and withdrawal is delayed.
The player from Brazil had made a withdrawal from the 1win platform after completing all verifications, but the funds were not credited, and his account was subsequently blocked. He had emailed for clarification regarding the blockage and the missing money but had not received a response. We had asked him for more details, and after he replied that he had been betting on soccer, had completed verification, and may have used a bonus, we still could not properly assess the casino’s actions. As a result, the complaint was closed because we were unable to evaluate the case fairly with the available information.
