1win: a player complaint filed on 2026-05-25, about other. Published on Casino Guru. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1win Casino - Player’s deposit is delayed and unresolved.
The player from Tanzania had deposited TZS 200,000 to his 1win account via Vodacom M-Pesa, but the funds were not credited despite confirmation from the payment provider. He had submitted all necessary documentation and created a support request, but received only automated responses with no resolution after more than two weeks. The complaint was closed due to the player's lack of response to inquiries and reminders, which prevented further investigation or resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
