1win: a player complaint filed on 2026-07-03, about other, 7,000 USD in dispute, status — closed, no outcome. Published on Casino Guru. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1win Casino - Player’s account deletion request is ignored.
The player from Palestine had requested to have his account deleted from 1win after recognizing his gambling addiction, but the casino had ignored his repeated requests made through VIP live chat and email. Despite having successfully closed his account with Stake, he ultimately succumbed to temptation while waiting for 1win to respond and suffered significant losses. We reviewed the evidence provided but were unable to confront the casino due to lack of verifiable proof that the player had informed them about his gambling issues. Since the player’s account was already closed and no supporting chat transcripts were available, the complaint was rejected. The player was advised to provide relevant communication if obtained for further assistance.
