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How AI tools shape the B2B buying process: A survey of 600+ US business professionals

Our write-up of a story first reported by Semrush Blog

How AI tools shape the B2B buying process: A survey of 600+ US business professionals

AI no longer just helps marketers write copy and build keyword lists. It is changing the mechanics of B2B purchasing: how companies discover vendors, compare offers, build shortlists and make budget decisions. For affiliate networks, SaaS platforms, iGaming providers, payment solutions and ad tech, this means one thing: the customer journey has become less linear and far less controlled by the seller.

The buyer increasingly arrives at a demo not asking 'what do you offer?' but with an AI-compiled brief already in hand: who you are, how you differ from competitors, what your reviews say, where the weak points are, what alternatives exist in the market. If your brand, product pages, case studies and external mentions are not ready for this scenario, AI may simply exclude you from consideration.

AI becomes the new entry point to the B2B buying funnel

B2B discovery used to centre on Google, recommendations, trade media, conferences and personal contacts. Now a new layer has been added — AI tools that aggregate information and shorten the time spent on initial research.

A B2B buyer can ask ChatGPT, Perplexity, Gemini or a built-in AI assistant:

  • 'Best affiliate networks for iGaming in Tier-2 GEO'
  • 'Which antifraud solutions suit CPA networks?'
  • 'Compare traffic tracking platforms: Voluum, Binom, Keitaro'
  • 'Which payment providers work with betting vertical?'
  • 'Build a shortlist of programmatic platforms for gambling traffic'

At this stage AI often does not sell directly, but it frames the choice. It suggests categories, comparison criteria, risks, typical questions for sales and a list of brands worth checking. If your company is not in these answers, you may lose the lead before first contact.

For B2B marketing this shifts the focus: ranking for one or two money keywords is not enough. You need to be visible in the different sources AI relies on when generating answers: expert articles, reviews, directories, case studies, comparison pages, FAQ, testimonials, partner publications, PR mentions.

What changes at the vendor evaluation stage

AI excels not at 'finding one supplier' but at quickly structuring chaos. The buyer uploads commercial proposals, opens competitor sites, asks for a comparison table — and gets a clear picture in minutes.

This affects B2B sales in three directions.

1. Comparison becomes more rational

If a strong salesperson could previously shift emphasis in the right direction, now the buyer often sees in advance: who has transparent commission, who has clear documentation, where there are GEO restrictions, which integrations are missing.

For example, an affiliate manager at an iGaming operator can ask AI to compare several CPA networks by criteria:

  • experience in betting/casino
  • payment models: CPA, CPL, revshare, hybrid
  • traffic availability by required GEO
  • approach to fraud prevention
  • payout speed
  • reputation among webmasters
  • postback/API integrations

If this data is hidden on the network's site, described in vague terms or scattered across different pages, AI may reach a conclusion not in your favour.

2. Shortlist narrows faster

A company used to talk to seven to ten vendors and then pick two or three finalists. Now preliminary filtering often happens before contact with sales. AI helps remove options that do not meet baseline requirements.

This is especially critical in highly competitive niches: affiliate platforms, CRM for iGaming, KYC/AML, payment processors, ad networks, trackers, antidetect browsers. The buyer does not want to parse every offer manually. They want to quickly understand: who fits, who is risky, who is too expensive, who does not work with the needed vertical.

3. Trust forms outside your site

AI is not limited to your landing pages. It can factor in independent reviews, Reddit, LinkedIn, trade portals, directories, ratings, press releases, interviews, client testimonials. For iGaming and affiliate this matters especially, because the market is sensitive to reputation: delayed payouts, account bans, opaque shave, weak support — all of this quickly becomes part of the information background.

Brand marketing and digital PR therefore stop being 'top-level activity'. They directly influence whether you make the shortlist.

How to prepare your site for AI-driven research

AI tools favour clear, structured and verifiable information. The easier it is for a machine to extract facts about your product, the higher the chance they correctly appear in the answer.

For B2B teams in affiliate and iGaming, several zones are worth checking.

Product pages

Service and solution pages should contain not just marketing language but specifics:

  • who the product is for: affiliate networks, advertisers, operators, media buyers, agencies
  • which verticals are supported: casino, betting, finance, nutra, dating
  • which GEO are relevant
  • which payment or monetisation models are available
  • which integrations exist: API, S2S postback, CRM, BI, payment systems
  • which restrictions exist: compliance, prohibited sources, minimum budget
  • how you differ from alternatives

The phrase 'we help businesses grow through innovative solutions' gives AI almost nothing. The phrase 'platform for managing CPA and revshare partners in iGaming with antifraud module, postback integrations and GEO reporting' works far better.

FAQ and objection blocks

Buyers ask AI many practical questions. These questions should be answered on your site.

FAQ examples for B2B iGaming/affiliate:

  • Do you work with gambling traffic?
  • Do you support revshare and hybrid deals?
  • How do you verify traffic quality?
  • Is there integration with Keitaro, Binom, AppsFlyer, Adjust?
  • What documents are needed to launch?
  • Can traffic sources be restricted?
  • How fast is offer moderation?
  • How are payouts and hold structured?

Such blocks are useful not only for SEO but for AI answers, because they provide short, precise information fragments.

Comparison pages

If you do not explain how you differ from competitors, AI will do it for you — not necessarily correctly. Create honest comparison pages:

  • 'CPA vs revshare: which model is better for an iGaming operator'
  • 'Affiliate network or in-house affiliate programme: what to choose?'
  • 'How to choose a tracker for traffic arbitrage'
  • 'What to look for when selecting an antifraud solution for a CPA network'

Aggressive 'us versus competitor X' pages are not required. Educational materials with selection criteria and scenario examples often work better.

SEO in the AI era: optimisation beyond Google

Classic SEO remains important: technical site health, indexability, semantics, E-E-A-T, links, content clusters. But now you need to think wider — about brand visibility in generative answers.

A practical approach can be divided into several steps.

Collect the questions a buyer asks AI

Do not limit yourself to keyword research. Collect real prompts your ICP might use:

  • 'How to choose an affiliate network to launch a casino offer?'
  • 'What to ask an ad network before buying push traffic?'
  • 'What are the risks of a revshare model in iGaming?'
  • 'Compare CPA and hybrid deal for betting vertical'
  • 'List of platforms for managing partners in gambling'

Then check whether you have content that answers these questions better than competitors.

Write content with clear facts

AI works worse with abstractions and better with concrete entities. B2B content should use more:

  • criteria tables
  • checklists
  • term definitions
  • usage scenarios
  • limitations and risks
  • mini case studies
  • model comparisons
  • questions for vendor evaluation

For example, an article 'How to choose a CPA network' should not just say the network must be reliable. It should provide a checklist: payout terms, fraud policy, vertical expertise, GEO coverage, tracking, support SLA, advertiser references, dispute process.

Strengthen external signals

AI visibility depends not only on your domain. Work on mentions in trade platforms, directories, interviews, ratings, partner materials. For the affiliate segment this might be affiliate portals, iGaming media, conference reviews, expert columns, podcasts, company profiles.

The task is to build a consistent information shell around the brand: who you are, what you specialise in, who the product is for, what confirms expertise.

How the sales team adapts to the new buyer

AI changes not only marketing but sales work. The buyer arrives better prepared, with specific doubts and comparison tables. The script 'tell me what you do' loses effectiveness.

The sales team should prepare:

  • short battlecards on competitors
  • selection criteria documents for the client
  • ready answers to AI-formed objections
  • case studies by vertical and GEO
  • ROI/ROAS calculators if the product affects traffic economics
  • transparent pricing explanation and terms

In iGaming this is especially important, because the client often evaluates not only price but risk: compliance, traffic quality, payout stability, fraud, data security, reputational consequences.

Good sales now does not just present the product. It helps the buyer verify conclusions already obtained from AI and adds context not found in public sources.

What to measure: new KPI for AI visibility

The market is only learning to measure AI's impact on B2B output, but several practical metrics can already be implemented.

  1. Share of AI answers — how often your brand appears in answers to key prompts
  2. Sentiment in AI answers — whether the company is described neutrally, positively or negatively
  3. Proximity to competitors — which brands you are mentioned alongside
  4. Factual accuracy — whether AI correctly states your products, GEO, verticals, terms
  5. Branded search share after PR/content campaigns — whether brand interest is growing
  6. Conversion from educational content to demo/contact — whether top of funnel drives sales

AI answers should be checked regularly: monthly or after major site updates, PR campaigns, new product page launches. Test not one tool but several — ChatGPT, Perplexity and Google AI Overviews answers may differ.

Main takeaway for B2B teams

AI does not cancel SEO, content marketing, PR and sales. It connects them into a single system where a weak link quickly affects sales. If the site is vague, external mentions are scarce, product pages do not answer real questions and case studies do not confirm expertise — AI may surface a competitor first before the client learns about you.

For affiliate and iGaming companies, the practical minimum:

  • describe the product concretely, without generic marketing
  • address FAQ and objections on site
  • create content for real buyer journey questions
  • strengthen external mentions in trade sources
  • prepare sales for conversation with an already informed buyer
  • regularly check how AI describes your brand

Those who win will not be those who simply 'use AI in marketing', but those who make their brand understandable to AI, search engines and live B2B buyers simultaneously.

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