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skill Claude Code CX Codex Cursor GitHub Copilot official · Google

persona-customer-support — Claude skill: run support

A skill that turns your coding agent into a support desk: triages the inbox, turns emails into tickets, and escalates urgent issues to the team.

Install into Claude Code · Skills CLI (Vercel) All methods and platforms ↓ 
npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code
Open on GitHub

What persona-customer-support does

persona-customer-support lives in the googleworkspace/cli repo and gives the agent a support role. It runs through the gws binary: triage the support folder with gws gmail +triage --query 'label:support', convert customer emails into tasks with gws workflow +email-to-task, and log ticket status updates to a sheet via gws sheets +append.

Urgent issues go to the team Chat space, and follow-up calls get scheduled with gws calendar +insert. Before any of that works, four utility skills need to be loaded: gws-gmail, gws-sheets, gws-chat and gws-calendar. The gws binary has to be installed.

A couple of flags help day to day. gws gmail +triage --labels shows email categories at a glance, and --format table gives a quick status view. Worth installing if your support already runs on Gmail and Sheets. If tickets live somewhere else, skip it.

What it helps with

  • triage the support inbox by label
  • turn a customer email into a task
  • log a ticket status update to a sheet
  • escalate an urgent issue to the team chat
  • schedule a follow-up call about a ticket

Example prompts for the agent

  • Triage the support inbox with `gws gmail +triage --query 'label:support'`
  • Turn this email into a task using `gws workflow +email-to-task`
  • Append the new ticket status to the sheet and show it as a table

How to install persona-customer-support

1Skills CLI (Vercel)

npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code

2Manually: put the files in place

~/.claude/skills/persona-customer-support/SKILL.md

Copy the whole skill folder; for one project use .claude/skills/persona-customer-support/

From the same set95

The whole set →
gws-gmail official googleworkspace This skill hands your agent Gmail: send mail, read the inbox, reply in a thread. Useful when email work already runs through the gws CLI. Claude Code CX Codex Cursor +1 81,900installs gws-gmail-send official googleworkspace A skill that teaches your agent to send Gmail from the terminal: recipients, subject, body, attachments and drafts. Claude Code CX Codex Cursor +1 74,700installs gws-drive official googleworkspace This skill hands your agent Google Drive through the gws CLI: files, folders, shared drives, comments and access requests. Useful when docs move through code. Claude Code CX Codex Cursor +1 74,500installs gws-shared official googleworkspace This skill gives agents shared rules for gws CLI authentication, flags, and output formats. Use it when working with gws commands. Claude Code CX Codex Cursor +1 66,000installs gws-calendar official googleworkspace Manage Google Calendar events, access rules, and schedules through the gws CLI tool. Claude Code CX Codex Cursor +1 61,100installs gws-sheets official googleworkspace This skill lets an agent read and edit Google Sheets through the CLI. Use it when a coding workflow needs spreadsheet data or table updates. Claude Code CX Codex Cursor +1 58,800installs gws-docs official googleworkspace This skill lets an agent read and update Google Docs through gws. Use it when document changes should happen from an agent chat. Claude Code CX Codex Cursor +1 58,300installs gws-sheets-read official googleworkspace Reads cell values and sheets from Google Spreadsheets via CLI. Useful when an agent needs spreadsheet data without risk of altering it. Claude Code CX Codex Cursor +1 50,600installs

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Questions about persona-customer-support

How do I install persona-customer-support in Claude?

Run npx skills add googleworkspace/cli --skill persona-customer-support -a claude-code. The skill lands in ~/.claude/skills/persona-customer-support/SKILL.md.

What does persona-customer-support do?

It sets the agent up for support work: inbox triage, tasks from customer emails, ticket status in a sheet, escalation to chat, and customer calls.

What does the skill need to run?

The gws binary on your system plus four utility skills: gws-gmail, gws-sheets, gws-chat and gws-calendar.

Source text

SKILL.md · Apache-2.0 
---
name: persona-customer-support
description: "Manage customer support — track tickets, respond, escalate issues."
metadata:
  version: 0.22.5
  openclaw:
    category: "persona"
    requires:
      bins:
        - gws
      skills:
        - gws-gmail
        - gws-sheets
        - gws-chat
        - gws-calendar
---

# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.

© googleworkspace · Apache-2.0 · googleworkspace/cli

See also

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