customer-language — Claude Code skill: what it does, how to install
Extracts verbatim customer pain points from CRMs, support chats, and community threads into weekly reports for marketing prompts.
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a claude-codeWhat customer-language does
The skill inspects deal notes and call logs in HubSpot, Pipedrive, or Upsales, alongside Crisp chats, Discord messages, and YouTube comments. It extracts exact customer phrasing for bottlenecks. Quotes get grouped by topic and counted per distinct company.
Cloud syncing requires an active Cogny account at 9 dollars per month linked in .mcp.json. Without that gateway, the tool switches to local files. In local mode, it parses meeting transcripts stored under ./brain/evidence/calls/. If neither external integrations nor local call transcripts exist, execution halts immediately.
What it helps with
- extract exact buyer quotes from CRM call logs and support chats
- cluster customer pain points by frequency and business accounts
- produce weekly voice-of-customer digests for marketing agents
- process local meeting transcripts from Zoom or Gong exports
Example prompts for the agent
- /customer-language
- /customer-language 30 --segment "ecommerce"
- /customer-language all
How to install customer-language
1Skills CLI (Vercel)
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a claude-code2Manually: put the files in place
~/.claude/skills/customer-language/SKILL.mdCopy the whole skill folder; for one project use .claude/skills/customer-language/
1Skills CLI (Vercel)
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a codex2Manually: put the files in place
.agents/skills/customer-language/SKILL.mdFor all projects use ~/.agents/skills/
1Skills CLI (Vercel)
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a cursor2Manually: put the files in place
.cursor/skills/customer-language/SKILL.mdCursor also reads .agents/skills/ and .claude/skills/
1GitHub CLI
gh skill install cognyai/claude-code-marketing-skills customer-language2Manually: put the files in place
.github/skills/customer-language/SKILL.md1Skills CLI (Vercel)
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a gemini-cli2Platform CLI
gemini skills install https://github.com/cognyai/claude-code-marketing-skills --path skills/customer-languageManually: put the files in place
.devin/skills/customer-language/SKILL.mdThe legacy .windsurf/skills/ path still works
Skills CLI (Vercel)
npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a opencodeClaude.ai
Zip the folder and upload it in Settings → Capabilities → Skills
Step by step, with commands for each platform: How to install skills in Claude Code: five ways
Questions about customer-language
How do I install customer-language in Claude Code?
Run npx skills add cognyai/claude-code-marketing-skills --skill customer-language -a claude-code in your terminal.
What does customer-language do?
It pulls literal customer phrasing from CRM entries, ticket conversations, and community boards. Then it compiles those quotes into a structured report for copywriters and marketing agents.
Can I run customer-language without a Cogny account?
Yes, via offline mode. Place your transcript files into ./brain/evidence/calls/ using .txt or .md format.
