Zula: 9 complaints filed in English across 2 platforms, disputed sums $300. Most of them are about verification (67%). Risk index 11.4. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.
The English-language record holds 9 complaints from 2 platforms; 6 carry no status from the platform. The latest one is dated 2026-10-04.
What do players complain about?
Mostly verification — 67% of cases, then game fairness (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 11.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 9
04.10.2026TrustpilotVerification
I won ONCE. My first time playing. It was about $500 or more. They took so long for verification i almost played it all
I won ONCE. My first time playing. It was about $500 or more. They took so long for verification i almost played it all back. Im not really enjoying it anymore. I barely add money.
04.10.2026TrustpilotOther
Games say not available in ur region while on ur phone and not WIFI. Plus lags/pauses on ur game sessions than ,error me
Games say not available in ur region while on ur phone and not WIFI. Plus lags/pauses on ur game sessions than ,error messages that results in re progress of 100's SC on ur game. It also premeditated my date of issue/review for today 9/3/2026. I started oct 25
04.10.2026TrustpilotVerification
I like the sight its easy to navigate, tĥats the only good part. First little bit i won and i do mean ĺittle bit was o
I like the sight its easy to navigate, tĥats the only good part. First little bit i won and i do mean ĺittle bit was over 6 weèks ago ànd I STILL HAVEN'T GOTTEN A DIME of it . Evertime i try to redeem it they say i need more documents for verification. I game at over20 different sights an non
04.10.2026TrustpilotGame fairness
Long time player & first hand experience you hardly ever win. I would truly seek other options if you are a new player.
Long time player & first hand experience you hardly ever win. I would truly seek other options if you are a new player.0/10
04.10.2026TrustpilotGame fairness
I don't recommend....a few of their games are fun but for the most part, there are no wins. And their customer support i
I don't recommend....a few of their games are fun but for the most part, there are no wins. And their customer support is non-existent. If you're looking for a fun place to play, Zula is not it.
03.10.2026TrustpilotVerification
I've had an account with Zula Casino for years and all of a sudden I'm cut off from playing because they think I live in
I've had an account with Zula Casino for years and all of a sudden I'm cut off from playing because they think I live in a restricted state. I've sent Zula Casino my drivers license, vehicle registration, water and utility bill and my checking account that all say Missouri. This morning I get an ema
07.08.2026LCB.orgVerificationResolved
RESOLVED: Zula - Account Issue
Casino will not complete identity verification, it has been over 2 weeks and they just respond that I’m in the queue to be verified . Casino: Zula Case #: 4119
28.07.2025LCB.orgVerificationResolved
RESOLVED: Zula Account verification
I have been trying to verify my account on zula and I have tried several different times please help me
25.05.2025LCB.orgVerificationResolved
RESOLVED: Zula - No Payment Issue
I have an argument with Zula online casino for over 2 weeks.I had sent them in a legitimate checking account from a legitimate bank through sofi I had submitted An internet bill everything they had requested They made me resubmit it over a hundred times just to keep telling me that I need to go and open up a Thank account.That's a brick and mortar.I said no I said because my software checking account is a legitimate Federally insured bank account checking account And they're doing everything they can to avoid paying me And I just about had it cause the customer service doesn't give me any hopeful information.Nothing.They just keep sending me the same repetitive message over and over again and I have sent them everything that they need.It's not a prepaid account.It's a legitimate federal insurance Is bank account checking account And they're still. Saying the same thing and i've just about had it I need help Disputed amount: 300$ Casino: Zula Case #: 3251
