Yeti — player complaint #60907, 2022-10-07: withheld payouts

My complaint is. . . I registered on the casino with a sign up bonus, met all the water requirements and then out in a withdraw for my winnings of R1000 Less than 24 hours after my request I received an email saying that my withdraw was successful and then funds are on the way, I then replied to that email and asked if there was any type of proof of payment, the casino then responded " We are happy to confirm that a withdrawal of 1000.80 Zar has been completed today. Please allow1-5 WORKING days to reach your bank, depending on how fast your bankers are." So after 3 days I emailed them for an update which they still confirmed that the withdraw was done and the money should be in my bank account soon. 2 days later I emailed again and they confirmed again that the withdraw was done and my winnings are coming. Then the next day I received an email saying that they cancelled my withdraw because I had a duplicate account. Now completely understand that I was in the wrong there but what I don't understand is . . . They confirmed on multiple emails that the payment was done. I sat waiting for 6 days for the money only to be told that it wasn't coming. Like I said I understand I was in the wrong, they have a team that reviews the request before submitting it, if they had told me then that I was wrong and they weren't going to pay me then I would fully understand, but they didn't, I have screenshots of 4 different emails saying that my money is on the way. Only to get let down 6 days later