81330 euros Missing From My Balance Followed by Loss of Account Access
Reason: Missing Funds
I am submitting this complaint regarding my WinSpirit account and a missing balance of €81,330.71.Around the middle of July 2026, WinSpirit blocked my account without providing me with a clear explanation.On 10 October 2026, WinSpirit asked me to complete KYC verification using my email address:damaris.wagner.de.87@gmail.comI submitted the requested verification photographs and documents. The verification was successfully completed and WinSpirit restored access to my existing account. The relevant KYC/support communication included ticket #4467517.After regaining access, I discovered that my previous balance of €81,330.71 was no longer there and the account showed only approximately €1.I immediately contacted WinSpirit. For more than two weeks I repeatedly contacted support by live chat and email. I was repeatedly told that the case was being reviewed by the responsible/specialized department, that further details were being clarified and that a final decision regarding my balance was still pending.On 26 October 2026, while this investigation was still ongoing, I was suddenly logged out of my account and could no longer access it.After that, several WinSpirit support agents told me that they could no longer find an account connected to damaris.wagner.de.87@gmail.com, even though WinSpirit itself had used this exact email address only around two weeks earlier for my successful KYC verification and restoration of access.I never requested or authorized any change to my email address or other account details.I have retained extensive evidence, including WinSpirit KYC emails, support correspondence, live-chat conversations, screenshots, ticket references and account-related information.I cannot independently determine what happened internally at WinSpirit. However, I am extremely concerned about possible unauthorized or otherwise unexplained changes to my account, account access and financial records.I am requesting the following resolution:1. Immediate restoration of access to my existing verified account through:damaris.wagner.de.87@gmail.com2. Restoration of my legitimate balance of €81,330.71.3. Preservation and review of all wallet, transaction, security, email-change and administrative audit logs connected to my account.4. A clear written explanation of what happened to my balance and why my verified email/account access was changed or lost.5. Confirmation that no unauthorized withdrawals or account-detail changes can occur while this dispute remains unresolved.I have tried to resolve this directly with WinSpirit for weeks. I still have neither my balance nor normal access to my verified account, so I am asking AskGamblers for independent assistance.I want WinSpirit to restore access to my existing verified account through damaris.wagner.de.87@gmail.com, restore my legitimate balance of €81,330.71, preserve and review all relevant security and transaction logs, and provide a clear written explanation of what happened to my balance and account details.
