Winna: 5 complaints filed in English across 2 platforms, 1 still open, disputed sums $2,293. Most of them are about other (40%). Risk index 44.1. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.
The English-language record holds 5 complaints from 2 platforms, 1 of them without a resolution. The latest one is dated 2026-08-07.
What do players complain about?
Mostly other — 40% of cases, then withheld payouts (40%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 44.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
07.08.2026Casino GuruOtherRejected
Player's deposits are requested after self-exclusion.
Player's deposits are requested after self-exclusion. [Deposit] — insuff_evidence
07.08.2026Casino GuruWithheld payoutsUnresolved
Player's winnings are delayed.
Player's winnings are delayed. [Winnings dispute] — unresolved
07.08.2026Casino GuruAccount blocksRejected
Player's account request is being ignored.
Player's account request is being ignored. [Account] — rejected
02.07.2025CasinoReviewsWithheld payoutsResolved
Winna Casino - Withdrawal pending, no customer support.
I requested a withdrawal of $2,293. According to their live chat, it should take up to 24 hours(even though they say withdrawals are instant)but it has now been 6 days with no progress. The only explanation I’ve received is that an "internal team" is reviewing my sports bets — but they haven’t provided any timeline or clear reason for this review.
To make matters worse, I’m no longer able to get any support. The live chat closes automatically as soon as I try to start a conversation, and their complaints department is completely unresponsive.
I feel ignored and blocked from accessing my own funds without a valid explanation, and I’m asking for your assistance in resolving this issue
13.03.2025CasinoReviewsOtherRejected
Winna Casino - not block me
I am writing to you with a request I am addicted to gambling and cannot control my game I played at Winna casino and wanted to self-limit myself forever I applied for self-limitation and received a letter that I need to exclude myself first for 24 hours, after that a second letter will come with information about self-exclusion I received a second letter but when I chose to exclude my account for any period, it just took me to the casino website without blocking
so no matter how much I tried to block myself from that letter, I just went to the casino page
It was March 5 and between March 5 and March 13 I lost $1600 although I applied for self-exclusion and wrote to support but they just ignored
I did everything to self-limit but the casino simply did not do it for all my requests
What can I do in this case?
Is it possible to get my deposits back for the period of applying for my blocking?
