Winna Casino - not block me
I am writing to you with a request I am addicted to gambling and cannot control my game I played at Winna casino and wanted to self-limit myself forever I applied for self-limitation and received a letter that I need to exclude myself first for 24 hours, after that a second letter will come with information about self-exclusion I received a second letter but when I chose to exclude my account for any period, it just took me to the casino website without blocking
so no matter how much I tried to block myself from that letter, I just went to the casino page
It was March 5 and between March 5 and March 13 I lost $1600 although I applied for self-exclusion and wrote to support but they just ignored
I did everything to self-limit but the casino simply did not do it for all my requests
What can I do in this case?
Is it possible to get my deposits back for the period of applying for my blocking?
