William Hill — player complaint #66313, 2017-08-14: account blocks

Can i first of all start with saying i have exhausted all other avenues before posting on here. So on the 12/6 i came across william hill casino signed up and deposited £200 played some roulette then went to deposit another £100 and my account was locked. I was then notified that the reason the account was locked was due to a self exclusion a number of years ago. I spoke to there live chat also sent emails to there second opinion team. To no avail. Now they did refund the £100 as it was after that deposit the account was locked. But there is a few factors to this genuine mistake. The account should of been instantly locked surly to stop the original deposits happening. There systems should of done this instantly. They ran a check on my credit file as soon as i signed up so they knew my identity i knew i was clearly already self excluded so why wait until £200 was deposited seems unfair to me. And equally this was a genuine mistake. Anyway they have point blank refused to refund the other deposits but i think if they refund the 2 deposits surly the first deposits can be refunded as well. As i was already self excluded. I used the same name and dob to sign up i might add. And equally they ran an identity check immediately which would of tallied up to who i was and the account should of been instantly blocked stopping any deposits. Many thanks