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William Hill — player complaint #20253, 2026-08-31: verification

William Hill: a player complaint filed on 2026-08-31, about verification. Published on Trustpilot. One of 224 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-31 Trustpilot Verification

From heroes to zeroes

Never had any major issues here, but it's only memories now. Specially with the new law that came into life in June, they started asking for account verifications, no matter how many years you with them. And it makes you feel like ur some criminal, they want proofs of address, not one, two! (Plus they said in the email, they gonna do checks more frequently now, no, thanks🖐️). I sent a bank statement (which I always did in the past) just to get a message back, bank statements aren't a proof of address (sic!) Contacted the live chat, just to be told they actually do accept bank statements as proof of address! Sent it again, got an email back they don't accept it! 😂 I mean, they contradict themselves, looks like they don't really care anymore. I don't know whats happening, but went to see other bookmakers reviews and there's something definitely going on, looks like a lot of them just want to get rid of customers, which doesn't make any sense right? There's something dodgy going on, but my advice is...looks like it's time to go back to the old school, which is going back to the local bookmakers shops, not very convenient, but at least ye won't be asked for millions of documents, proofs, photos and stuff like that.

Complaint data

Case number
#20253
Filed
2026-08-31
Status
Status unknown
Category
Verification
Place among complaints about William Hill
64 of 224 by date, newest first
Source
Trustpilot — original ↗
Text
221 words, as published

All 224 English-language complaints about William Hill — as a list by date; the summary, statuses and disputed sums are on the operator page.

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