Vox Casino— player complaints: 14 in English

Reason: Delayed payment Hello,I am submitting a complaint regarding a delayed withdrawal of PLN 9,220 from VOX Casino.I requested the withdrawal on 18 August 2026. Despite waiting for several weeks, the withdrawal has still not been processed.For approximately three weeks I received no information that there was any problem with my account or that any special investigation was taking place.On 8 September, I contacted VOX Casino live support myself to ask why my withdrawal had still not been processed. Several hours later, I received an email informing me that my account had been placed under a manual review by the Security Team.The most concerning part is that VOX explicitly stated that this procedure has no strictly defined timeframe and that its duration may vary depending on the case.Therefore, my withdrawal has effectively been placed on hold for an indefinite period, without any concrete deadline or meaningful explanation.I understand that casinos may conduct legitimate security checks. However, I do not consider it reasonable to keep a withdrawal pending for weeks, provide no information during that period, and then announce an indefinite manual review only after the player asks why the payment has not been processed.My account remains under review and my PLN 9,220 withdrawal remains unpaid.I am asking AskGamblers to contact VOX Casino and request:completion of the review within a reasonable timeframe,a clear explanation for the prolonged delay,and processing of my PLN 9,220 withdrawal without further unnecessary delay.I am fully willing to cooperate with any legitimate verification requirements.Thank you. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. progame 1 week ago Yes, I confirm that I received the full payment today. AskGamblers • Support Team 1 week ago Dear @progame,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Vox Casino • Representative 1 week ago Good afternoon, The full amount was successfully withdrawn today.

Reason: Verification issues Hello AskGamblers Team,I am submitting a complaint regarding Vox Casino due to a delayed withdrawal and the casino's persistent attempts to force me into accepting installment payouts.Here are the full details and timeline of the issue:August 8, 2026: I won 13,990 PLN playing with my own deposited funds (no bonus funds involved) and requested a total withdrawal of this amount.August 11, 2026: My KYC account verification was successfully completed and approved.August 12, 2026: I contacted live chat support to check on the status of my funds. The support agent informed me that processing takes a maximum of 14 days, though payments are often processed much faster.August 13, 2026: I received an email from the casino offering/suggesting to split my withdrawal into small daily/weekly installments of 500 PLN each. I immediately rejected this proposal on live chat, stating that I insist on receiving my full payout in a single transfer rather than dozens of 500 PLN installments. The agent ignored my objection and attempted to persuade me to accept the installments. When I refused, the agent stated that in this case, I would have to wait up to 14 days from my successful KYC verification date (August 11).Later on August 13, 2026: I submitted an official statement via email and live chat reiterating my refusal to split the payout. (I have not received any reply to my email to this day). On the live chat, however, the agent assured me that my request was acknowledged, the withdrawal would not be canceled or split into installments, and the funds would be credited according to their Terms & Conditions no later than August 25, 2026, at 14:07.August 24, 2026: I contacted support to confirm that the transfer would be executed on schedule without delays. The agent again tried to pressure me into accepting the 500 PLN installments. After I refused once more, the agent confirmed that the absolute maximum deadline was August 25, 2026, at 14:07, and assured me there would be no delays. However, later in the same conversation, the agent changed their statement and admitted they could no longer guarantee the payment on time, advising me to contact chat again if the funds did not arrive.August 25, 2026 (after 14:07): Since the deadline passed and no money was sent, I contacted live chat as instructed. I was simply asked to be patient and told that the case was escalated to the financial department, which could take "a few hours," after which the agent closed the chat.Later on August 25, 2026: I contacted them again, stating that I would be filing an official complaint with AskGamblers. The support agent merely responded with an automated template reply, once again urging me to comply with the financial department's procedures (accepting the 500 PLN installment plan).Attachments & Evidence:I have attached a file containing screenshots of all my conversations with live chat support from the respective days, confirmation of my successful KYC verification, and transaction receipts/screenshots showing my original deposit and withdrawal requests.It is completely clear that the casino is intentionally stalling the payment process and using high-pressure tactics to force me to accept an unreasonable payment schedule of 500 PLN per installment for a 13,990 PLN withdrawal.I kindly request AskGamblers intervention to help me obtain my full winning payout of 13,990 PLN without forced installment division.Thank you for your assistance.Sincerely,Bartosz --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Bartula69 • Poland 3 weeks ago Yes, everything is fine; the transfer has arrived. Thank you, Vox Casino and AskGamblers. AskGamblers • Support Team 3 weeks ago Dear @Bartula69,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Vox Casino • Representative 3 weeks ago Good afternoon, I’m happy to inform you that the withdrawal was successfully processed in full this morning. At the moment, there are no remaining funds on the user’s balance.

Reason: Delayed payment On 19 August 2026, I submitted a bank transfer withdrawal request for €1,700 at Vox Casino.My account is fully verified and the withdrawal was accepted by the casino system. However, the payment has remained pending and unpaid since 19 August 2026.On 4 September 2026, I contacted Vox Casino live chat regarding the delay.VIP support representative named Mark informed me that I must cancel my existing €1,700 withdrawal and submit multiple new withdrawal requests of €100 each.I asked the casino to explain which payment provider imposes this €100 restriction, which exact clause of the Terms and Conditions establishes such a limit, and why the casino system accepted my original €1,700 withdrawal if it supposedly cannot be processed.The casino did not identify the payment provider or provide a specific contractual clause.The representative also confirmed that the processing period for withdrawals is calculated from the most recently submitted withdrawal request. Therefore, cancelling my original request and submitting new €100 requests would restart the waiting periodFor this reason, I refused to cancel my original withdrawal.After I refused, the representative stated that my existing withdrawal request would not be accepted for processing and would not be processed unless I followed their instructionsI repeatedly asked whether this meant that Vox Casino was formally refusing to process my existing €1,700 withdrawal unless I cancelled it. Instead of answering this question directly, the representative stated that all necessary information had already been provided.I am not refusing to cooperate with Vox Casino. My account is verified, the original withdrawal was accepted by their system, and I am simply requesting payment of the €1,700 withdrawal submitted on 19 August 2026.I ask AskGamblers to assist in obtaining payment of my original €1,700 withdrawal and to ask Vox Casino to explain:why my original withdrawal cannot be processed;what payment provider allegedly imposes the €100 restriction;what exact term or rule supports this restriction;why my €1,700 withdrawal was accepted on 19 August 2026 if this restriction existed;why I am being required to cancel a valid existing withdrawal and restart the withdrawal process.I have not cancelled my original withdrawal and I do not consent to its cancellation.I can provide screenshots showing my verified account status, the €1,700 withdrawal dated 19 August 2026, and the full live chat conversation in which Vox Casino instructed me to cancel the withdrawal and later stated that it would otherwise not be processed.I also want to emphasize that I did not use any bonus, promotional funds, free spins, cashback, or other bonus-related offer in connection with these funds. The disputed EUR 1,700 withdrawal concerns my real-money balance only. Therefore, there are no bonus wagering requirements or bonus terms that could justify delaying, restricting, cancelling, or splitting my withdrawal. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. mimik190 • Poland 3 weeks ago I am writing to inform you that the transfer has been received. AskGamblers • Support Team 3 weeks ago Dear @mimik190,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Vox Casino • Representative 3 weeks ago Good afternoon, I’m happy to inform you that the funds were successfully withdrawn from the account today and sent to your payment method. Please confirm once you have received them. :)

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 19 Aug 2026 Automatic translation:

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. She later reported that her account had been closed and that €4,000 in winnings had been involved, with only €100 received in total. We investigated the casino’s records, which showed that the withdrawal requests had been cancelled, the amounts had been returned to the playable balance, and the remaining funds had been lost through gameplay. As no concrete evidence of unauthorized access had been provided, we rejected the complaint as unjustified.

The player from Romania had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawals could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was advised to wait up to 14 days and cooperate with the casino. The complaint was later marked as resolved by the player, so we closed the case as resolved.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We extended the timer, but he did not respond to our messages, inquiries, or reminder, so we were unable to continue the investigation. As a result, the complaint was closed due to lack of cooperation from his side.

The player from Poland requested withdrawals of PLN 5,000 from Vox Casino three weeks earlier but had not received his funds despite completing all verification requirements. The casino informed him that his account was under a “transaction review process” but did not provide a timeline for resolution. He confirmed that he had made successful withdrawals before and that the winnings had been accumulated without any bonus. We contacted the casino on his behalf, but the complaint was later marked as resolved by the player.

The player from Lithuania was facing an excessively delayed withdrawal that had been under review for two weeks, despite having completed KYC verification and receiving no explanations for the ongoing administrative review. He requested approval and processing of his withdrawal, citing a lack of transparency and accountability in the casino's communication. The complaint was eventually resolved after we pressed the casino to clarify the payout process, and the remaining balance was paid out in installments, including the final payments. The player confirmed receipt of the full amount and marked the complaint as resolved.

The player from Poland was facing difficulties verifying his account at Vox Casino, as his proof of a 2,000 PLN deposit had been rejected approximately 28 times. He believed this was a tactic to delay the payout of his winnings. We asked him for additional proof of Revolut account ownership and supporting documents, but he did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now due to lack of response, and no further investigation could be completed.

The player from Poland filed a complaint against Vox Casino regarding a delayed PLN 1,130 withdrawal and conflicting information about her KYC status. The casino requested a higher-quality selfie, after which her account was verified and, according to the casino, the withdrawal was processed on August 9, 2026. As the player stopped responding, the complaint was closed as rejected.

The player from Romania wanted his account closed at Vox Casino, which had not taken action despite his requests to block it. He believed he had lost money since his initial attempt to restrict his account on either May 8 or May 11 and remained frustrated by the lack of response to his emails. It was found that the first valid self-exclusion request was made on June 8, with earlier requests not clearly indicating a gambling problem. The casino blocked the account on June 22 and offered a goodwill compensation of 2,397 RON, which the player accepted. The compensation was credited to the player's account, which was temporarily reopened for withdrawal only, and the complaint was marked as resolved.

The player from Poland reported that VoxCasino unlawfully adjusted his balance and confiscated his winnings, citing a supposed technical error with the slot machines. Despite his request for evidence regarding the alleged malfunction, the casino refused to provide any documentation and maintained that their decision was final. We reviewed the case and confirmed that the disputed winnings were generated on Amatic games during a provider-confirmed technical malfunction in April 2026. As the affected winnings were deemed invalid under the circumstances and no unfair conduct by the casino was found, we rejected the complaint.

The player from Sweden won €4000 at Vox Casino on April 22, 2026, and had a fully verified account. However, for over 20 days, she received only updates that the financial department was reviewing her case, while her balance remained unpaid. Additionally, Vox Casino was not licensed to accept players from Sweden, raising concerns about her registration and deposit. The casino later claimed that a technical malfunction in certain games caused unfair winnings, leading to the deduction of €4000 from her balance and accusing her of exploiting the glitch. We requested proof of these claims, which the casino failed to provide despite multiple requests. Due to the casino's lack of cooperation and absence of evidence supporting their allegations, the complaint was closed as unresolved by the Complaints Team.The player from Sweden won €4000 at Vox Casino on April 22, 2026, and had a fully verified account. However, for over 20 days, she received only updates that the financial department was reviewing her case, while her balance remained unpaid. Additionally, Vox Casino was not licensed to accept players from Sweden, raising concerns about her registration and deposit. The casino later claimed that a technical malfunction in certain games caused unfair winnings, leading to the deduction of €4000 from her balance and accusing her of exploiting the glitch. We requested proof of these claims, which the casino failed to provide despite multiple requests. Due to the casino's lack of cooperation and absence of evidence supporting their allegations, the complaint was closed as unresolved by the Complaints Team. Written by LuciaCasino Analyst & Complaint Specialist Submitted: 14 May 2026 Automatic translation: