VivaSpin: 5 complaints filed in English across 2 platforms, disputed sums €3,300. Most of them are about bonus terms (60%). Texts below are the players' own words, as published on the source site; last complaint 2026-07-29.
The English-language record holds 5 complaints from 2 platforms; 5 carry no status from the platform. The latest one is dated 2026-07-29.
What do players complain about?
Mostly bonus terms — 60% of cases, then other (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.
Complaints 5
29.07.2026TrustpilotBonus terms
I initially had high expectations, but my experience with VivaSpin has been extremely frustrating.Before claiming a VIP
I initially had high expectations, but my experience with VivaSpin has been extremely frustrating.Before claiming a VIP bonus, I contacted their VIP representative to clarify the bonus terms. I received written information that later contradicted the explanations given by customer support after I co
The player from Sweden requested Vivaspins support to close their account due to a gambling addiction three months ago, but the request was not fulfilled, leading to a relapse and a loss of 3300 euros.
15.07.2026TrustpilotWithheld payouts
Won the max win , now 3rd day and still no withdrawal from big win , very sad and super slow response.
Won the max win , now 3rd day and still no withdrawal from big win , very sad and super slow response.
14.07.2026TrustpilotBonus terms
Played 10-15k and site says it gives a daily cashback. Got 0 back. Asked 5 times for support. 2 weeks and still no respo
Played 10-15k and site says it gives a daily cashback. Got 0 back. Asked 5 times for support. 2 weeks and still no response.
30.04.2026TrustpilotBonus terms
1/5 – Absolute scum. Avoid this casino at all costs. They are dangerous.I made the mistake of signing up with Vivaspin.
1/5 – Absolute scum. Avoid this casino at all costs. They are dangerous.I made the mistake of signing up with Vivaspin. They promised free spins as a sign-up bonus. Never received a single one. When I asked support, they lied, ghosted me, and gave me the runaround for days.When I finally said “enoug
