Vegas Now Casino— player complaints: 7 in English

The player from Australia disputed the unlawful confiscation of his $3,800 AUD withdrawal balance by Vegas Now Casino. Despite being fully verified and adhering to the maximum bet limit, his withdrawal request was cancelled after four days, with the casino claiming he had exceeded the limit without providing any evidence. He demanded the restoration of his balance and immediate approval of the withdrawal. We asked him for more details about the games played, bonus features used, and access to his game history, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Austria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We asked him to wait for the standard processing time, cooperate with the casino on KYC, and provide the requested documents and communication, but he did not respond to our follow-up messages. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response.

The player from Australia was facing a withdrawal issue as the casino claimed he had played too much on the site, preventing him from retrieving his winnings. We asked him for details about his account access, previous withdrawals, the amount he was trying to cash out, and any related correspondence with the casino. As he did not respond to our messages or reminder, we were unable to continue the investigation. The complaint was therefore closed for now due to lack of cooperation from his side.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays were often caused by KYC checks or a high volume of withdrawal requests and advised him to wait up to 14 days while cooperating with the casino. The player later marked the complaint as resolved, so we closed the case as resolved.

The player from Australia faced withdrawal difficulties from Vegas Now Casino after having requested a payout a month ago. Despite previously being verified and receiving a payment of 12,000, his subsequent withdrawals were repeatedly rejected due to claims of issues with the payment provider and requests for further security verifications. The complaint was closed due to the player's lack of response to inquiries and reminders, which prevented further investigation or resolution at that time.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was informed that withdrawal processing could take up to 14 days due to verification or high request volumes. After the advised period, the player did not respond to follow-up messages seeking updates on the withdrawal status. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Australia filed a formal dispute against VegasNow1.com for unfair bonus cancellations and a predatory bonus structure, claiming significant financial loss. The player detailed a timeline of events where a substantial amount was deducted from the balance without warning, attributed to an expired bonus, and requested reinstatement of the deducted funds, clarification of the real deposited funds, and explanations regarding the bonus expiry notification. The complaint was handled by the Complaints Team, who sought clarification and evidence from the player and requested the casino's response. However, due to the casino's lack of cooperation and failure to respond, the complaint was marked as unresolved by the Complaints Team. The player was advised to contact the Curacao Gaming Authority for further assistance.