Vegas Baby - Withdrawals
I joined Vegas baby on 24th of September 2021, I played on the casino site and won £35,235. Then I was kicked out while I was in middle of playing roulette. I had a message on my account stating “my account is temporarily blocked from playing games,contact support to re store the acces”. So I was temporarily blocked from accessing to play,but still had acces to my account so i made the amount above stated withdrawal on 25th of September then contacted casino via live chat and was asked to verify my account,which the requested documents where, driving licence,proof of home adress utility bill and also prove of payment method which was front and back of the card which I provided to them.and this was again done on 25th of September. I had to wait 5-6 days for all the documentation to be verified and approved.
In mean time my withdrawals were still on pending.
Once I was approved the requested documents I was talled then that they require futher documents as I’ve breach the fresh hold on depositing and withdrawals there for they have asked me to provide “3 months of bank statements showing my source of income and showing the transaction to Vegas baby(one click limited) also I was asked to provide 3 months of my pay slip and sorce of funds declaration form to fill,which then I got all the documents and I’ve uploaded all the requested documents to the casino online and also sent them via email. I had to wait for all this to be reviewed and had response back from them almost 8-9 days later.
In the response it stated that they have reviewed and validated the documentation provided how ever in order to meet their regulatory obligations they require some additional from me to complete the review…
They requested for me to provide an understanding of the loan I took out with my bank is regarding and also provide documentation to evidence the loan payment
Secondly they asked me to provide an understanding of the £2000 pound cash deposit which I payed in at my local branch.
And also they’ve asked me to provide any evidence my winnings from different online casino site. Of £16110 which is clearly states on my bank statements the payment out to casino amd Recived from the casino..
As this was too much privacy the requested information they’ve asked and it has nothing to do with the Vegas casino to pay out my funds ,l,
Then sent the agreement of my loan that was took from my bank as I stated in the email it has nothing to do with them wheather I pay the bank or not for them to ask me evidence documentation to repay the loan.
As this is very unfair and very frustrating and they are looking for any excuse to approve my funds as I have completed all the requested documents to them along with proof of my salar.
As well as the the stress the put on me the still hold my winnings from 25th off september and they delays from them to respond back to me is awful.
Can you help? What would you advise me.
Thanks in advance.
In total for me to win over 35k I deposited 8100, they also approved my payments that I left in my account and I did withdrawals for £800 on 3rd of October but left out my big withdrawals of 35k on pending.
